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- Tasks: Manage life insurance claims from start to finish, ensuring excellent service and support.
- Company: Join Accenture, a leader in innovation and customer-focused solutions.
- Benefits: Enjoy a competitive salary, remote work options, and opportunities for skill development.
- Why this job: Make a positive impact by supporting vulnerable customers during critical times.
- Qualifications: Experience in life insurance claims processing and strong communication skills required.
- Other info: Be part of a diverse team committed to innovation and well-being.
The predicted salary is between 30000 - 32500 £ per year.
Business Advisory Analyst | Mid-Level | Full time
Salary: £30,000 – £32,500 (depending on skills and experience)
Are you an experienced Life Claims Assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focused and determined to make a positive difference to our policyholders.
We’re looking for someone with strong expertise in Claims Processing to join our team on a maternity cover basis. If you have a passion for providing excellent service and supporting customers at their most vulnerable moments, this could be your next career move.
What You’ll Do:
As a Claims Assessor, you will be responsible for managing Individual Protection claims from initial notification through to final settlement. You’ll operate within an agreed level of authority and ensure service standards are consistently met.
Your key responsibilities will include:
Assessing claims in line with the client’s claims philosophy and policy terms and conditions.
Communicating with members, clients, doctors, service providers, intermediaries, reinsurers, and the Financial Ombudsman Service (FOS) to:
Gather additional information
Explain claims processes and outcomes
Resolve appeals and complaints
Building and maintaining strong relationships with intermediaries and service providers.
Contributing ideas for continuous improvement to keep our claims process innovative and customer-focused.
Collaborating with other teams including Group Claim Assessors, Underwriting, Actuarial, and Client Services to drive best practices across the business.
What You’ll Bring:
Solid experience in life insurance services claims processing
Strong understanding of insurance principles and claims assessment procedures
Excellent communication skills in English
A proactive, customer-centric approach
Ability to manage sensitive or complex claims with empathy and accuracy
Experience handling appeals and resolving complaints effectively
London
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.
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Business Advisory Analyst employer: Accenture
Contact Detail:
Accenture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Advisory Analyst
✨Tip Number 1
Familiarise yourself with the specific claims processing procedures and philosophies of the company. Understanding their approach will help you demonstrate your alignment with their values during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed sensitive claims or resolved complaints. This will showcase your experience and customer-centric approach, which is crucial for this role.
✨Tip Number 4
Stay updated on industry trends and changes in insurance regulations. Being knowledgeable about the latest developments will not only impress your interviewers but also show your commitment to continuous improvement.
We think you need these skills to ace Business Advisory Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Advisory Analyst. Familiarise yourself with claims processing and customer service in the insurance sector, as these are key aspects of the role.
Tailor Your CV: Highlight your relevant experience in life insurance claims processing and customer service. Use specific examples that demonstrate your ability to manage sensitive claims and resolve complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service and supporting vulnerable customers. Mention how your skills align with the company's values and your desire to contribute to continuous improvement in their claims process.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the insurance industry.
How to prepare for a job interview at Accenture
✨Showcase Your Claims Processing Expertise
Make sure to highlight your solid experience in life insurance services claims processing. Be prepared to discuss specific cases where you successfully assessed claims, demonstrating your understanding of insurance principles and assessment procedures.
✨Demonstrate Empathy and Customer Focus
Since the role involves managing sensitive claims, it's crucial to convey your proactive, customer-centric approach. Share examples of how you've supported vulnerable customers in the past, showcasing your ability to handle complex situations with empathy.
✨Prepare for Communication Scenarios
Expect to discuss how you would communicate with various stakeholders, including clients, doctors, and intermediaries. Prepare scenarios where you effectively explained claims processes or resolved complaints, as strong communication skills are essential for this role.
✨Contribute Ideas for Improvement
The company values innovation and continuous improvement. Think of suggestions you could bring to the table regarding the claims process. This shows your commitment to enhancing customer service and your ability to collaborate with other teams.