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- Tasks: Manage end-to-end service delivery for cloud and infrastructure services.
- Company: Join Accenture, a global leader in professional services with a focus on inclusion.
- Benefits: Enjoy competitive salary, continuous learning, and a dynamic work environment.
- Other info: Collaborative culture with excellent career growth opportunities.
- Why this job: Make a real impact by leveraging cutting-edge technologies and AIOps.
- Qualifications: Experience in service delivery and familiarity with AIOps tools required.
The predicted salary is between 60000 - 75000 £ per year.
Location: West Midlands (Birmingham)
Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.
Company Overview
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
As a Team
You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights. This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning, cutting-edge technologies, and a global network of experts.
Key Responsibilities
- Service Delivery Management
- Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost.
- Leverage AIOps and observability tools (e.g. Dynatrace, Datadog, New Relic, Elastic) to proactively monitor service health and performance.
- Utilise predictive alerting and anomaly detection to prevent incidents and optimise delivery priorities.
- Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery.
- Client Communication
- Act as the primary point of contact for service delivery, building strong, trusted client relationships.
- Translate technical insights into clear business value, highlighting outcomes such as improved reliability and reduced Mean Time To Recover (MTTR).
- Communicate the impact of AI-driven service management and demonstrate the value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence.
- Service Improvement
- Analyse service metrics and trends to identify opportunities for continuous improvement.
- Embed incident learnings into automation workflows and prevention models.
- Use AIOps insights to improve service availability, performance, and reliability.
- Drive optimisation through data-led decision-making and proactive operations.
- Documentation and Reporting
- Establish and lead governance forums, service reviews, and performance discussions.
- Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru.
- Ensure transparency and governance in AI usage within service delivery.
- Team Collaboration
- Work closely with cross-functional teams including IT, DevOps, and business units.
- Promote adoption of AIOps and automation tools across operational teams.
- Encourage skills development in data-driven and AI-assisted service management.
- Foster collaboration and knowledge sharing to drive service excellence.
- Risk Management
- Act as escalation lead for major incidents, service risks, and client concerns, including participation in on-call rotations.
- Use event correlation and root cause analysis tools such as Moogsoft, BigPanda, and Splunk IT Service Intelligence to accelerate resolution.
- Proactively identify and mitigate risks using data-driven insights.
- Compliance
- Ensure adherence to client data protection, security, and regulatory requirements.
- Govern access to operational data used within AIOps and monitoring platforms.
- Support audits and assurance activities related to AI-enabled service delivery.
- Automation & Tooling
- Implement and optimise AIOps and automation capabilities to enable proactive and self-healing operations.
- Drive intelligent alerting, event correlation, and automated remediation.
- Leverage AI-driven dashboards for performance, cost, and efficiency insights (e.g. within ServiceNow or Datadog).
- Support business cases for AIOps and automation investment.
Ideally, you’ll have:
- Experience in Service Delivery within infrastructure and cloud environments
- Strong understanding of IT Managed Services frameworks
- Hands-on experience with AIOps tools such as Dynatrace and ServiceNow
- Familiarity with observability tools (e.g. Datadog, New Relic, Elastic)
- Knowledge of event analytics tools such as Splunk IT Service Intelligence and Moogsoft
- Experience in stakeholder and client management
- Financial management, cost optimisation, and business case development experience
- Understanding of data protection, compliance, and security controls
Set yourself apart:
- You will have a culture of learning and completing relevant training and certifications.
- Experience in Agile Delivery, Project management, DevOps, FinOps.
- Know how to manage customer expectations with customer-facing experience.
- Good understanding of Service Management Principles, such as ITIL V4 and alignment with ISO20k.
- Experience with AI Ops tools, frameworks, and implementation strategies.
- Knowledge of AI-enabled automation and monitoring solutions.
- Aware of Site Reliability Engineering principles and practices.
About Accenture
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Client Service Delivery in Birmingham employer: Accenture
Contact Detail:
Accenture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Delivery in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role. Keep it concise but impactful, focusing on what you can bring to the table.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Client Service Delivery in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Delivery role. Highlight your experience with AIOps tools and service delivery management, as these are key aspects of the job.
Showcase Your Skills: Don’t just list your skills; demonstrate how you've used them in past roles. Use specific examples that relate to the responsibilities mentioned in the job description, like client communication and service improvement.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your achievements and how they align with the values of Accenture, such as integrity and respect for the individual.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for joining our team!
How to prepare for a job interview at Accenture
✨Know Your AIOps Tools
Make sure you brush up on your knowledge of AIOps tools like Dynatrace and ServiceNow. Be ready to discuss how you've used these tools in past roles, as well as how they can enhance service delivery. This will show that you're not just familiar with the tech but can also leverage it for client success.
✨Demonstrate Client Communication Skills
Prepare examples of how you've built strong relationships with clients in previous positions. Think about times when you translated technical jargon into business value for clients. This is crucial for the role, so practice articulating your experiences clearly and confidently.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific incidents where you identified risks or resolved major issues using data-driven insights. Highlight your experience with tools like Moogsoft or Splunk IT Service Intelligence to demonstrate your analytical skills and proactive approach to service management.
✨Emphasise Continuous Improvement
Talk about how you've contributed to service improvement initiatives in the past. Share examples of how you've analysed service metrics to drive optimisation and enhance performance. This will show that you're committed to not just maintaining standards but actively improving them.