At a Glance
- Tasks: Lead cloud-based contact centre transformations and manage proposal responses for clients.
- Company: Join a leading tech company focused on innovative solutions in contact centre technology.
- Benefits: Enjoy competitive salary, up to 30 days vacation, private medical insurance, and extra leave for charity work.
- Other info: Dynamic role with opportunities for mentoring and professional growth in a collaborative environment.
- Why this job: Make a real impact by driving innovation and optimising customer experiences with cutting-edge AWS services.
- Qualifications: 10+ years experience with Amazon Connect and strong understanding of contact centre technologies required.
The predicted salary is between 60000 - 80000 £ per year.
Location: London (willing to travel across the UK on an ad hoc basis)
Salary: Competitive salary and package (depending on level of experience)
Responsibilities- Drive end-to-end ownership of a team responsible for design, development, and implementation of cloud-based contact center transformation initiatives.
- Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust continuous pipeline of strategic opportunities.
- Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs.
- Build and expand the practice by actively participating in talent acquisition, nurturing, mentoring, and upskilling current team members.
- Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders.
- Develop and deliver Amazon Connect-based contact center solutions, overseeing technical execution, mentoring development teams, and ensuring alignment with business goals.
- Collaborate with cross‑functional stakeholders to drive innovation, maintain compliance, and optimize customer experience through AWS services such as Lambda, Lex, and Contact Lens.
- 10+ years of hands‑on experience with Amazon Connect.
- Significant experience working on large‑scale business or operational transformation projects.
- Good understanding of contact center technology landscape.
- Understanding of AWS Cloud platform and services with solution architect skills.
- Deep expertise on Amazon Connect product features and related AWS services (e.g., Lex, Pinpoint, Transcribe, Comprehend).
- Strong functional and technical understanding of APIs and integration experience.
- Experience building API‑based integrations with Salesforce, ServiceNow, and bot platforms.
- Ability to understand customer challenges and requirements and address them in a differentiated manner.
- Excellent communication skills.
- Strong program and people management skills.
- Mandatory technical skills: AWS contact center, Amazon Connect flows, AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM policies, and AWS Lex.
- In‑depth knowledge of contact center KPIs, call flow, IVR, agent routing, queue logic, callback handling, and escalation processes.
- Competitive basic salary, up to 30 days of vacation per year, private medical insurance, and 3 extra days leave for charitable work.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Amazon Connect Sales Architect in Birmingham employer: Accenture
As an Amazon Connect Sales Architect in London, you will join a dynamic team that prioritises innovation and employee development, offering a competitive salary and extensive benefits including up to 30 days of vacation and private medical insurance. Our collaborative work culture fosters growth through mentorship and continuous learning, ensuring you are well-equipped to lead transformative projects while making a meaningful impact on client experiences across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect Sales Architect in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past projects, especially those related to Amazon Connect and cloud-based solutions. This will help you stand out during interviews.
✨Tip Number 3
Prepare for the interview by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their needs, especially around contact centre transformation initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Amazon Connect Sales Architect in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Amazon Connect Sales Architect role. Highlight your experience with Amazon Connect and any relevant projects you've led. We want to see how your skills align with our needs!
Showcase Your Experience:Don’t just list your past jobs; tell us about your hands-on experience with cloud-based contact centre transformations. Use specific examples that demonstrate your expertise in AWS services and how you've tackled challenges in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Accenture
✨Know Your Amazon Connect Inside Out
Make sure you have a solid grasp of Amazon Connect and its features. Brush up on your knowledge of AWS services like Lambda, Lex, and how they integrate with contact centre solutions. Being able to discuss specific use cases or projects where you've applied these technologies will really impress the interviewers.
✨Showcase Your Leadership Skills
As a Sales Architect, you'll need to demonstrate strong program and people management skills. Prepare examples of how you've led teams in the past, particularly in complex projects. Highlight your experience in mentoring and upskilling team members, as this is crucial for building and expanding the practice.
✨Understand Client Needs
Be ready to discuss how you identify and address customer challenges. Think of specific instances where you've tailored solutions to meet client demands. This shows that you not only understand the technology but also how it can be applied to solve real-world problems.
✨Prepare for Technical Questions
Expect to dive deep into technical discussions during your interview. Brush up on your understanding of APIs, integration with platforms like Salesforce and ServiceNow, and contact centre KPIs. Practising common technical questions can help you articulate your expertise clearly and confidently.
