UX Designer

Role Location: London

Salary: Competitive

Level: CL9 – Consultant

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance, which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.

Role Overview

In this newly created multi-disciplinary role, we are seeking a Senior Experience Designer to join our Experience Design practice supporting both existing and new client engagements. You will be a user‑centred designer performing user research, transforming business processes into user journeys through service design, and providing interaction design expertise with a deep understanding of design systems.

Responsibilities

• An intellectually curious, creative problem solver focused on design methodology and passionate about inclusive, accessible services for a diverse user population.
• Developing a deep understanding of user needs and championing the benefits of being user‑centred, inclusive design, and accessibility.
• Performing discoveries and comfortably planning, scoping, conducting, analysing, and communicating findings that ground design decisions against user needs.
• Enjoying collaborative work in a dynamic and creative environment, working with technical experts within a multidisciplinary team and guiding software engineers in building designs.
• Having a strong desire to co‑create with users, relishing participation of stakeholders and the wider team, and leading workshops and inclusive design initiatives.
• Being an engaging communicator, speaking fluently to business people, designers, engineers, and other stakeholders.
• Working at all stages of design fidelity, from initial concepts to final design specifications, throughout discovery and developer hand‑off.
• Being UX‑savvy, translating user needs into journeys and evidence how solutions meet required needs with measurable value, and collaborating on user stories and acceptance criteria.
• Taking a holistic approach, identifying patterns and workflows within larger systems.
• Understanding graphic design, typography, colour theory, branding, and information hierarchy.
• Possessing technology savvy and understanding how digital services are designed, developed, and operated.
• Understanding agile and lean practice, and contributing to analysis and synthesis to increase consensus.
• Collaborating with UX researchers while conducting own research and evaluations to test and improve designs.

Required Experience

• Experience with the design and development lifecycle, from initial discovery to working with developers to produce final solutions.
• Service Design/UX experience including user journeys, flows, lo‑fi & hi‑fi designs, and prototype experiences for user testing.
• Experience producing component‑based UI or contributing to a design system, and understanding brand values for mobile, tablet, and desktop UI, including accessibility standards.
• A minimum of 3 years’ experience in a design role at a consumer‑focused company or government body, and a degree in Design, Psychology, Human‑Computer Interaction, or a related field.
• A portfolio that showcases design process and thinking.
• Experience working within the GDS framework and service standards is a benefit.

Benefits

In addition to a competitive basic salary, you will receive an extensive benefits package, including up to 25 days’ vacation per year, private medical insurance, and 3 extra days of leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with clients and partners.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.