At a Glance
- Tasks: Provide top-notch IT support and troubleshoot hardware/software issues on-site.
- Company: Join Accenture UK, a leader in innovative technology solutions.
- Benefits: Enjoy a competitive salary, vacation days, and private medical insurance.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a difference by ensuring user satisfaction and quick problem resolution.
- Qualifications: Minimum 2 years of experience in IT support and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Accenture UK is seeking a Deskside Support Engineer in London to provide comprehensive IT support at customer sites. The role demands a minimum of 2 years’ experience in similar settings, emphasizing quick resolution and user satisfaction.
Responsibilities include:
- Troubleshooting hardware and software issues for desktops and mobile devices
- Managing service requests in ServiceNow
- Ensuring compliance with corporate standards
The position offers a competitive salary and extensive benefits, including vacation days and private medical insurance.
Onsite Deskside IT Support Engineer – London employer: Accenture UK
Accenture UK is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, we provide extensive training and development opportunities, alongside a competitive salary and comprehensive benefits package, including private medical insurance and generous vacation days. Join us to be part of a culture that values quick problem-solving and user satisfaction, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Deskside IT Support Engineer – London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Accenture or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot specific hardware or software issues. We want you to show off your problem-solving skills and user satisfaction focus!
✨Tip Number 3
Don’t forget to showcase your experience with ServiceNow! If you’ve managed service requests before, be ready to discuss your approach and any successes you’ve had. This will help us see how you fit into the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Onsite Deskside IT Support Engineer – London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially your 2+ years in IT support. We want to see how you've tackled hardware and software issues before, so don’t hold back on those details!
Showcase Your Problem-Solving Skills:In your cover letter, give us examples of how you’ve quickly resolved IT issues in the past. We love seeing candidates who can think on their feet and keep users happy!
Familiarise Yourself with ServiceNow:Since managing service requests in ServiceNow is part of the role, mention any experience you have with it. If you’re not familiar, a quick online search can help you understand its basics!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Accenture UK
✨Know Your Tech Inside Out
Make sure you brush up on your hardware and software troubleshooting skills. Be ready to discuss specific issues you've resolved in the past, especially those related to desktops and mobile devices. This will show that you have the hands-on experience Accenture is looking for.
✨Familiarise Yourself with ServiceNow
Since managing service requests in ServiceNow is part of the role, it’s a good idea to get acquainted with the platform if you haven't already. You could even mention any previous experience you have with ticketing systems during the interview to demonstrate your readiness.
✨User Satisfaction is Key
Accenture values user satisfaction highly, so be prepared to share examples of how you've gone above and beyond to help users in previous roles. Think about times when you turned a frustrating situation into a positive experience for someone.
✨Understand Corporate Standards
Research what corporate standards might mean in the context of IT support. Be ready to discuss how you ensure compliance in your work. This shows that you’re not just technically skilled but also understand the importance of adhering to company policies.
