At a Glance
- Tasks: Plan and execute technical activities, resolving network issues and managing support cases.
- Company: Join a leading tech firm known for its innovative services in Newport.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on knowledge sharing and career development.
- Why this job: Make a real impact by enhancing network capabilities and supporting clients.
- Qualifications: Experience in networking and security, with Cisco certifications preferred.
The predicted salary is between 40000 - 50000 £ per year.
Competitive Salary & Package (Dependent on Experience)
Career Level: Consultant (CL9)
Location: Newport, Wales
Flexibility and mobility are required to deliver this role to provide the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only.
Key Responsibilities:- Plan and execute in depth technical activity.
- Influencing the direction of activities/plans and providing technical insight and guidance to others.
- Investigate and help resolve issues on customer’s network and IT environment using agreed troubleshooting methodologies.
- Manage network support cases to enable fast resolution that exceeds our customers’ expectations.
- Ensure accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes.
- Use the central document repository to ensure knowledge sharing across the team and enable best practice.
- Support and take ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre.
- Support wider team with knowledge share via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
- Participate in the on-call and shift rota; this is an onsite delivery-based role.
- Experience within information security/technology focused on networking.
- Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
- Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.
- Proven experience in incident management, service request management and problem solving.
- Experience of using ticketing systems and use of monitoring and management tools.
- Ability to communicate effectively and build relationships to understand client requirements.
- Ability to deliver against deadlines and agreed SLA targets.
- Ability to take ownership of an issue or task and see it through to completion.
- ITIL qualification desirable.
- Full clean driving license is preferable.
- Palo Alto experience.
- Checkpoint experience.
- Firewall Orchestration.
Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Network Engineer, Consultant - Newport employer: Accenture UK
As a Network Engineer Consultant in Newport, you will join a dynamic team that values flexibility and innovation, offering a competitive salary and comprehensive benefits. Our inclusive work culture fosters professional growth through continuous learning opportunities and collaboration, ensuring you can thrive in your role while contributing to our commitment to delivering exceptional services. With a focus on employee well-being and a supportive environment, we empower our staff to excel and make a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer, Consultant - Newport
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in networking. This gives potential employers a tangible way to see what you can do.
✨Tip Number 3
Don’t be shy about reaching out! If you see a role that excites you, drop a message to someone in the company on LinkedIn. A friendly introduction can go a long way in getting your foot in the door.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it shows you’re proactive and keen to be part of our team.
We think you need these skills to ace Network Engineer, Consultant - Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Engineer role. Highlight your experience with Cisco technologies and any relevant certifications like CCNP or CCNA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about networking and how your past experiences have prepared you for this role. Let us know why you want to join our team in Newport!
Showcase Problem-Solving Skills:In your application, be sure to mention specific examples of how you've tackled network issues in the past. We love candidates who can demonstrate their problem-solving abilities and show us they can exceed customer expectations.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Accenture UK
✨Know Your Tech Inside Out
Make sure you brush up on your networking knowledge, especially around Cisco technologies like switching, wireless, and security. Be ready to discuss your experience with ASA firewalls and ISE, as well as any relevant certifications like CCNP or CCNA.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled network issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to manage incidents and exceed customer expectations.
✨Familiarise Yourself with Ticketing Systems
Since managing network support cases is key, be ready to talk about your experience with ticketing systems and how you've used them to ensure timely resolutions. Mention any specific tools you've worked with and how they helped streamline your processes.
✨Communicate Effectively
This role requires strong communication skills, so practice articulating your thoughts clearly. Think about how you can demonstrate your ability to build relationships and understand client requirements during the interview.
