Business Analyst - Newcastle in Newcastle upon Tyne

Location: Newcastle

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week.

We are currently looking for Technically orientated Business Analysts to join our expanding Business Analysis community in Newcastle, working at the centre of modern software delivery. You’ll act as a trusted bridge between business stakeholders and technical teams, bringing clarity to complex problems and turning business needs into well-defined, deliverable requirements & designs. By collaborating closely with stakeholders and delivery teams, you’ll help ensure solutions are user-focused, technically feasible, and aligned to strategic business goals—making a tangible impact from discovery through to product launch.

Responsibilities

• Support discovery activities by helping define problems, exploring solution options, and assessing feasibility, risks, and dependencies.
• Apply business analysis tools and techniques to assess processes and support the definition of fit-for-purpose business and technology solutions.
• Work closely with business and technology stakeholders to support functional & non-functional requirements identification, elicitation, and validation.
• Support the development of solution designs by producing clear and accurate artefacts including functional designs, process flows, sequence diagrams, business rules, and product backlog items.
• Analyse business and operational data to support insights, validate assumptions, and inform solution and delivery decisions.
• Contribute to business impact assessments to understand the implications of proposed changes across affected areas.
• Support business readiness activities for implementations, including input into operational readiness and transition planning.
• Assist with change activities by contributing to communications and training materials to support adoption.
• Collaborate with cross-functional teams including product, UX/UI, developers, testers, DevOps, and live services throughout the Software Development Lifecycle.
• Participate in Agile ceremonies (e.g. daily stand ups, sprint planning, backlog grooming, retrospectives), and contribute to backlog refinement ensuring backlog items are ready for development and test.
• Identify and elevate risks, dependencies, and constraints in a timely manner.
• Develop a working understanding of key technical elements e.g. APIs, databases, and system integration concepts.
• Operate effectively in a customer-facing role, taking ownership of assigned deliverables with appropriate supervision.
• Advocate and contribute to the delivery of AI-enabled solutions that support improved outcomes for clients.
• Identify and apply opportunities to improve delivery efficiency and day-to-day ways of working through the practical use of AI.

Qualifications

• Strong foundational business analysis skills, including requirements elicitation, analysis, documentation, validation, and ongoing management across the delivery lifecycle.
• Ability to understand business problems and change needs, and translate these into clear, structured, and actionable requirements that support effective solution delivery.
• Experience producing a range of business analysis artefacts, including user stories, functional and non-functional requirements, process flows, business rules, and data requirements.
• Working knowledge of structured analysis and solution design techniques, such as UML, BPMN, process modelling, and impact assessment, and the ability to apply these appropriately.
• Ability to analyse business and operational data to support requirements validation, identify trends, and highlight risks, assumptions, or data quality issues.
• Experience engaging with a wide range of business and technical stakeholders to build shared understanding, manage expectations, and support successful delivery.
• Exposure to supporting business impact assessments, with an understanding of the implications of change across people, process, data, and technology.

Technical & Specialist Experience

• Experience supporting technology-enabled or digital delivery initiatives, ideally within complex or regulated environments (e.g. Public Sector).
• Working understanding of system integration concepts, APIs, and data flows.
• Familiarity with enterprise platforms or cloud technologies (e.g. AWS, Azure, Salesforce).
• Awareness of UX principles and exposure to wireframing tools such as Figma or Balsamiq.
• Curiosity about emerging technologies (e.g. GenAI) and how they may support business solutions and optimise working practices.
• Demonstrated understanding of how AI can transform businesses and solutions.
• Exposure to benefits realisation or transition into live service environments.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.