Enterprise Architect Manager/Senior Manager - CMT in London

Responsibilities

• Assess the impact of business strategy on enterprise architecture across organisation, applications, data, infrastructure, and operations.
• Stay abreast of Comms & Media industry trends and translate them into enterprise architecture implications and transformation opportunities.
• Lead large-scale IT and digital transformation programs for Comms and media clients, advising on impacts across people, process, technology, data, and AI.
• Drive BSS/OSS transformation initiatives, leveraging deep understanding of telecom ecosystems and aligning architecture with Accenture offerings.
• Engage with C-suite stakeholders, leading strategic conversations and influencing key architectural and investment decisions.
• Co-create client Enterprise Architecture vision, strategy, and roadmaps aligned to business objectives and market dynamics.
• Lead the creation of end-to-end architecture blueprints, covering applications, integrations, data, and technology landscapes.
• Conduct as-is architecture assessments across business capabilities, applications, data, and technology, identifying gaps, maturity levels, and pain points.
• Define target-state architecture, including application rationalisation and modernisation strategies.
• Bring strong awareness of COTS platforms (e.g., Salesforce, Amdocs, Oracle, ServiceNow, MS Dynamics) and define best-fit enterprise architecture.
• Apply industry-standard frameworks such as TOGAF and TM Forum (eTOM, SID, ODA), leveraging 7R modernisation strategies to define and drive architecture transformation.
• Work with business, technology & 3rd-party stakeholders to effectively formulate, communicate and conclude key architectural decisions.
• Drive enterprise architecture governance to ensure alignment with principles, standards, and target-state architectures, maintaining architectural consistency and control.
• Lead proposal development and deal shaping, translating client pain points into differentiated offerings and POVs.
• Drive innovation through creation of reusable assets and PoCs, demonstrating business value and accelerating client decision-making.
• Define enterprise data platforms, integration, and automation strategies, including AI-enabled architectures and agentic frameworks.
• Identify opportunities to integrate AI and automation into BSS/OSS operations for improved efficiency and productivity.
• Lead and mentor architecture teams, ensuring high-quality delivery, capability development, and alignment with enterprise standards.

Qualifications

• Have 15+ years of experience in the Communications, Media & Technology (CMT) industry, with strong global telecom exposure.
• Possess deep knowledge of Telco BSS/OSS domains, including CRM, CPQ, Order Management, Product Management, Billing, and OSS.
• Have experience delivering complex digital transformation programs across large-scale telecom environments.
• Bring a strong blend of consulting, enterprise architecture, and telecom domain expertise.
• Have strong knowledge of cloud-native architectures, digital decoupling, and platform-based transformation strategies.
• Demonstrate strong stakeholder management and executive communication skills, with the ability to influence senior leaders.
• Have experience with AI, data platforms, and emerging technologies, including Agentic AI and intelligent automation.
• Deep expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue management.
• Experience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDB).
• Strong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud services.
• TOGAF certified enterprise architecture practitioner.
• Proven hands-on experience leveraging enterprise architecture tools (e.g., LeanIX, Orbus) to support architecture governance and modelling.

Desired Profile (Optional)

• Demonstration of in-depth technology insight in particular Telco functional domain e.g. Sales, CRM, Order Management, Product management, Billing and OSS.
• Experience working as an enterprise architect.
• Experience in business capability and process taxonomies, maturity assessments and alignment of gaps to enabling technology solutions.
• Experience with Enterprise / platform / application / data architecture.
• Knowledge of architecture tools such as LeanIX, Ardoq, iServer, etc.
• Previous experience in Comms and Media.
• Experience in major enterprise architecture engagements e.g. application optimisation/rationalisation, re-platforming, modernisation of enterprise architecture.
• Certification in AWS/Azure/GCP and other enterprise platforms.
• Familiarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile Framework.

Benefits

In addition to a competitive basic salary, the role includes an extensive benefits package, 30 days of vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as onsite work with clients and partners will be necessary.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.