At a Glance
- Tasks: Provide onsite IT support and troubleshoot hardware/software issues for clients.
- Company: Join Accenture, a global leader in professional services with a culture of innovation.
- Benefits: Enjoy competitive salary, 25 days vacation, private medical insurance, and extra leave for charity work.
- Other info: Flexible working environment with opportunities for career growth and development.
- Why this job: Make a real impact by delivering first-class tech support and enhancing user satisfaction.
- Qualifications: 2 years experience in IT support and knowledge of various technologies.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.
NaviSite are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London.
To be considered for this role you should have at least 2 years’ experience in a similar role.
Key Responsibilities- Provide onsite IT support via Tech Bar (walk-up) and deskside channels
- Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets
- Troubleshoot hardware and software issues across:
- Laptops, desktops (Windows & Mac)
- Mobile devices and peripherals (monitors, docks, printers)
- Log and manage all activity in ServiceNow, maintaining accurate and auditable records
- Act as the onsite escalation point for issues raised by remote Service Desk teams
- Escalate complex issues to resolver groups with clear diagnostics and business impact
- Support major incidents where required with onsite coordination
- Deliver a high-quality Tech Bar experience, focusing on quick resolution and user satisfaction
- Contribute to knowledge base articles and reusable fixes to support continuous improvement
- Support the end-to-end device lifecycle, including builds, provisioning, swaps, and refresh
- Ensure compliance with corporate build, security, and configuration standards
- Assist users with account access, authentication, and collaboration tools (e.g. M365)
- Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint.
- Working knowledge of Service Now, Adobe products and DocuSign
- Knowledge of supporting Windows based and Mac Devices.
- Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.
What’s in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Deskside Support Engineer employer: Accenture UK
Accenture is an exceptional employer, offering a dynamic work environment in London where innovation and inclusion are at the forefront of our culture. Employees benefit from a competitive salary, extensive vacation time, private medical insurance, and opportunities for personal growth through charitable work. With a commitment to diversity and a focus on employee well-being, Accenture empowers its team members to thrive both professionally and personally while making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Accenture or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting hardware and software issues, as well as your experience with tools like ServiceNow and M365.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've resolved complex IT issues in the past, especially in a fast-paced environment like a Tech Bar.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Accenture.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Engineer role. Highlight relevant experience, especially with the technologies mentioned in the job description like AD, Azure AD, and ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Remember, we love seeing genuine enthusiasm for the position and our company.
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully troubleshot hardware or software issues. We’re all about quick resolutions and user satisfaction, so let us know how you’ve made an impact in past roles!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Accenture UK
✨Know Your Tech Inside Out
As a Deskside Support Engineer, you'll be dealing with various hardware and software issues. Brush up on your knowledge of Windows and Mac systems, as well as mobile devices. Be ready to discuss troubleshooting techniques and any relevant experiences you've had in resolving tech problems.
✨Familiarise Yourself with ServiceNow
Since logging and managing activities in ServiceNow is crucial for this role, make sure you understand how it works. If you have experience with it, prepare to share specific examples of how you've used it to manage incidents or service requests effectively.
✨Showcase Your Customer Service Skills
Accenture values user satisfaction, so be prepared to talk about how you've delivered excellent customer service in previous roles. Think of specific instances where you turned a frustrating situation into a positive experience for the user.
✨Demonstrate Your Problem-Solving Approach
During the interview, highlight your ability to take ownership of incidents and provide timely resolutions. Discuss your thought process when faced with complex issues and how you escalate them appropriately. This will show that you can handle the responsibilities of the role effectively.
