At a Glance
- Tasks: Provide top-notch AV and IT support while troubleshooting and improving processes.
- Company: Join Accenture, a global leader in professional services and innovation.
- Benefits: Enjoy competitive salary, 25 days vacation, private medical insurance, and extra leave for charity work.
- Other info: Flexible onsite role with opportunities for growth and collaboration.
- Why this job: Make a real impact by solving tech challenges in a dynamic, supportive environment.
- Qualifications: Experience in AV/IT support and strong problem-solving skills are essential.
The predicted salary is between 36900 - 45100 £ per year.
Location: London
Travel: 100% Onsite
Salary: Competitive salary and package (Depending on level of experience)
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.
Discover the excitement of problem solving and innovation. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This opportunity invites you to engage deeply with AV and IT Troubleshooting in a dynamic and supportive environment where your insights will truly make a difference.
Key Responsibilities
- AV & Event Technology
- AV setup, troubleshooting, deployment, decommissioning, and upgrades
- Senior escalation point for complex AV issues and event space technology
- Liaison with global teams and external vendors for testing, fixes, and onsite engineering
- Maintain AV documentation, training guides, and usage reporting
- Deliver AV training sessions and act as trusted advisor to clients
- IT Support & LTS Operations
- Advanced IT troubleshooting (laptops, peripherals, performance issues)
- Frontline and escalated support via walk-ups, Service Desk, and meeting rooms
- ServiceNow (SNOW) ticket management and incident ownership
- Solutions Bar / in-office support when required
- Asset & Inventory Management
- End-to-end asset lifecycle support (issuing, returns, loans, disposals)
- Maintain asset accuracy to meet global KPIs
- Chargebacks, consumables tracking, and inventory reporting
- Process, Documentation & Improvement
- Document and improve IT/AV processes and SOPs
- Produce reports on AV usage, visitors, and query trends
- Contribute to automation, workflow, and service improvement initiatives
- Project & Change Support
- Support AV/IT project work including deployments, refreshes, and upgrades
- Assist with testing, rollout readiness, and post-implementation support
What’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Deskside Engineer employer: Accenture UK
At Soben, we pride ourselves on fostering a dynamic and inclusive work environment where your professional growth is paramount. As a Senior Risk Manager in the nuclear sector, you'll benefit from tailored training and mentorship opportunities, allowing you to expand your expertise while contributing to industry-leading projects. Our commitment to employee development, coupled with a culture that encourages curiosity and innovation, makes Soben an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Accenture UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Accenture UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Accenture UK!
✨Direct Apply to Accenture UK
Let's not forget to apply directly through the Accenture UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Accenture UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Accenture UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Accenture UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
