Content Designer - Newcastle

Location: Newcastle upon Tyne

Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week.

As a team: Content Designers (or UX Designers) use data and research to create, update and review content so that it is consistent across client services and in line with client design principles and standards. They design both micro‑ and long‑form content to meet user needs and make complicated language and processes easy to understand. They collaborate with user researchers and other designers to understand user needs and improve the end‑to‑end user journey. They build relationships with stakeholders to ensure developed content is factually accurate and meets the needs of users. They work within multidisciplinary Scrum teams comprised of User Researchers, Interaction Designers, Business Analysts, Developers and other specialists to create User‑Centred Designs for digital products and services.

Responsibilities:

• Create high quality content (both micro‑ and long‑form content) which is clear, easy to understand, and accessible for all audiences across multiple platforms and devices.
• Lead and align content design activities, ensuring teams take a user‑centred, evidence‑based approach to content design and delivery.
• Use data and research findings to inform your content decisions.
• Ensure your content is accurate by working closely with subject matter experts.
• Collaborate with other teams and specialisms, like UX Designers, User Researchers, Developers, and others.
• Understand user journeys and the role UX writing plays in improving those user journeys.
• Report on and present your work, both internally and to client partners.
• Take an evidence‑led approach to your work, continuously improving long‑form and micro‑content based on user feedback, analytics, and industry best practices to improve usability, engagement, and conversion rates.
• Ensure that content follows all relevant legal and regulatory requirements, including accessibility standards, privacy laws, and industry regulations.
• Work independently, to a high standard, as the sole UX Writer within a Scrum/Agile team.

Essential Skills and Experience:

• Worked in a UX Writer or Content Design role that leverages User‑Centred Design principles.
• Experience working with the Government Digital Service (GDS) design principles.
• Experience advocating for User‑Centred Design.
• Experience negotiating with and influencing senior stakeholders.
• Exceptional written and verbal communication skills.
• Experience working with brand tone of voice guidelines, design patterns and style guides.

Additional Skills:

• Experience in an Agile or similar multidisciplinary environment.
• Using Markdown or HTML.

Benefits: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice.

Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.