AI Transformation & Process Excellence Senior Manager

You define how process transformation work gets done within your industry or function – setting the methodology, governing quality, and making sure every engagement reflects deep domain expertise as well as the right delivery standard. You manage and develop your team, coach senior specialists on what good looks like in your domain, and connect with technology and delivery partners to make sure the process and platform work fit together. You’ve made AX Design, the intersection of human, agent, and process part of the team’s methodology – you’ve worked out how to apply it in your domain context, and you coach your team on what human+AI agent experience design looks like in practice. Embed AI into future state design for clients as well as in ways of working for your full workstream using the appropriate AI tools and creating agents strategically to aid in deliverable creation.

Key Responsibilities

• Define the process redesign standard for your industry or function – the method the team uses to assess domain forces, specify future‑state processes, integrate AI, and design operating model changes – and govern its application across all engagements in your area.
• Determine the client facilitation approach: discovery workshop methodology, recommendation presentation standards, and approval governance.
• Define the benchmarking and transformation roadmap methodology the team applies.
• Determine how domain expertise and functional playbook methodology are applied consistently across the team’s portfolio of engagements.
• Manage client stakeholder facilitation activities – discovery workshops, recommendation presentations, and day‑to‑day relationship management.
• Approve final process designs before client delivery.
• Manage and develop direct reports; coach senior specialists on process redesign, domain application, and senior leadership presentation.
• Connect with technology and delivery partners to make sure process design and platform work fit together on joint deliverables.
• Define how AX Design is embedded in the team’s domain methodology – establishing the standard for how AI agent experiences are specified, reviewed, and validated within process transformation deliverables across all engagements.

Qualifications & Experience

• Experience in process excellence, process redesign, or management consulting.
• Deep industry or function expertise in at least one domain, with the ability to apply it to transformation methodology design.
• Demonstrated ability to define and govern team methodology across a portfolio of client engagements.
• Experience managing and developing team members in a consulting environment.
• Proven track record facilitating client workshops and presenting to senior leadership.
• Bachelor's Degree or equivalent.
• Experience defining and governing methodology standards across a team or practice.
• Familiarity with process mining, digital twin, or AI‑assisted design tools for process validation.
• Strong executive communication and facilitation skills.
• Experience contributing to business development and proposal leadership.
• Demonstrated ability to embed AX Design into team delivery standards – governing how AI agent experiences are specified and validated across process transformation engagements.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.