Technical and AV Support - Senior Analyst

Technical and AV Support – Senior Analyst Join to apply for the Technical and AV Support – Senior Analyst role at Accenture UK & Ireland Technical and AV Support – Senior Analyst Join to apply for the Technical and AV Support – Senior Analyst role at Accenture UK & Ireland Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Location: London, Fenchurch Street Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO Job Purpose: You will have the opportunity to work independently and become a subject matter expert in IT and AV Troubleshooting. Your active participation and contribution in team discussions will be highly valued as you collaborate with your colleagues to provide solutions to work-related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems. Job Responsibilities: Provide support for IT and AV related queries and troubleshooting for users Drive incident and outage resolution and communication Utilising tools including Service Now, ensuring SLAs are met Assist with backend administration including asset tagging, auditing, and disposals Maintain data retention practices We are looking for experience in the following skills: Very strong technical skills in all aspects of IT and AV support Hands-on experience supporting C-Level executives Exceptional level of customer service and confidentiality Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for high profile events / visits Shift cover where required Nice to have: Intermediate proficiency in ServiceNow Advanced proficiency in Microsoft Office Suite Advanced proficiency in Apple macOS Management Advanced proficiency in Cross-Team Collaboration What’s In It For You At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications: 31/05/2025 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. We are looking for experience in the following skills: Very strong technical skills in all aspects of IT and AV support Hands-on experience supporting C-Level executives Exceptional level of customer service and confidentiality Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for high profile events / visits Shift cover where required Nice to have: Intermediate proficiency in ServiceNow Advanced proficiency in Microsoft Office Suite Advanced proficiency in Apple macOS Management Advanced proficiency in Cross-Team Collaboration Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Accenture UK & Ireland by 2x Get notified about new Senior Technical Support Analyst jobs in London, England, United Kingdom . 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