At a Glance
- Tasks: Collaborate with teams to design user-centred services and solve complex problems.
- Company: Join Accenture, a global leader in professional services with a focus on innovation.
- Benefits: Enjoy 25 days of vacation, private medical insurance, and extra leave for charity work.
- Other info: Flexible hybrid working environment with opportunities for career growth.
- Why this job: Make a real impact by championing inclusivity and sustainability in design.
- Qualifications: Experience in service design and advocating for user-centred practices is essential.
The predicted salary is between 36000 - 60000 £ per year.
Location: Newcastle upon Tyne, UK
Hybrid Working: This role requires you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. Accenture values stewardship, best people, client value creation, one global network, respect for the individual, and integrity.
Responsibilities
- Collaborate with stakeholders to understand business requirements and identify user needs.
- Support User Researchers in gathering insights from users to inform design decisions.
- Champion user‑centred design practices and effectively communicate the value of design – emphasising inclusivity, accessibility, and environmental sustainability.
- Create service blueprints and user journey maps to visualise the end‑to‑end experience and solve complex problems.
- Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement, and gather insights.
- Ensure adherence to the client’s design standards, systems, and best practices.
- Work closely with multidisciplinary teams—including Interaction Designers, User Researchers, Content Designers, Developers, and Performance Analysts.
- Confidently present work and rationale to both internal teams and client stakeholders.
- Use evidence and data to iterate on designs, form hypotheses, and validate them through testing.
Essential Skills & Experience
- Relevant experience as a Service Designer or in a similar field.
- Experience working with the Government Digital Service (GDS) design principles.
- Experience advocating for User‑Centred Design.
- Experience negotiating with and influencing senior stakeholders.
- Experience working with design systems/libraries, style guides and existing patterns/guidelines.
Nice to Have
- Working in an Agile or similar multidisciplinary environment.
- Using HTML, Markdown, Nunjucks or other prototyping languages.
- Strong accessibility knowledge.
- Leading a team or mentoring junior designers.
Benefits
Accenture offers a competitive basic salary, 25 days’ vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required, as you may need to spend time onsite with our clients and partners.
Accenture is an equal opportunities employer and welcomes applications from all sections of society, affording no discrimination on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Service Designer - Newcastle in Newcastle upon Tyne employer: Accenture UK & Ireland
As an AI Transformation & Process Excellence Senior Manager, you will thrive in a dynamic work culture that prioritises innovation and collaboration. Our commitment to employee growth is evident through tailored coaching and development opportunities, ensuring you can lead your team effectively while embedding cutting-edge AI methodologies into client solutions. Located in a vibrant area, we offer unique advantages such as access to industry-leading technology partners and a supportive environment that fosters meaningful contributions to transformative projects.
Contact Details:
Accenture UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - Newcastle in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former Accenture employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Designer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews by practising your presentation skills. You’ll need to confidently present your design work and rationale, so grab a friend and run through your portfolio. Make sure you can explain your thought process clearly!
✨Tip Number 3
Show off your user-centred design chops! Be ready to discuss how you've championed inclusivity and accessibility in your past projects. Accenture values these principles, so make sure they shine through in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Accenture. Good luck!
We think you need these skills to ace Service Designer - Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your relevant experience and skills that align with the job description, especially your user-centred design practices and collaboration with stakeholders.
Showcase Your Work:Include examples of your previous work that demonstrate your ability to create service blueprints and user journey maps. Visuals can really help us see your thought process and design rationale, so don’t hold back!
Be Authentic:Let your personality shine through in your application. We want to know who you are beyond your qualifications, so share your passion for design and how you advocate for inclusivity and accessibility in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Accenture!
How to prepare for a job interview at Accenture UK & Ireland
✨Know Your User-Centred Design Principles
Make sure you brush up on user-centred design principles before your interview. Accenture values this approach, so be ready to discuss how you've applied these principles in your previous work and how they can enhance service design.
✨Prepare to Showcase Your Collaboration Skills
Since the role involves working closely with multidisciplinary teams, think of examples where you've successfully collaborated with others. Be prepared to share how you facilitated workshops or gathered insights from stakeholders to drive design decisions.
✨Bring Evidence of Your Work
Accenture appreciates data-driven design. Bring along examples of your service blueprints or user journey maps, and be ready to explain how you used evidence to iterate on designs and validate your hypotheses.
✨Practice Presenting Your Ideas
You'll need to confidently present your work to both internal teams and client stakeholders. Practise articulating your design rationale clearly and concisely, focusing on how your designs meet user needs and align with business goals.
