At a Glance
- Tasks: Lead SAP service delivery and ensure exceptional client support post-implementation.
- Company: Accenture, a global leader in professional services with a focus on innovation.
- Benefits: Competitive salary, up to 30 days vacation, private medical insurance, and extra leave for charity work.
- Other info: Flexible working environment with opportunities for career growth and community involvement.
- Why this job: Join a diverse team making a real impact with cutting-edge technology and client engagement.
- Qualifications: Bachelor's degree and strong SAP knowledge with excellent customer management skills.
Location: London/Birmingham/Manchester
Salary: Competitive salary and package (Depending on level of experience)
Career Level: Associate Director
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.
As an SAP Service Delivery professional at Accenture, you will play a crucial role in providing ongoing application maintenance and support services to our clients during the post-implementation phase. The roles within the AMS (Application Maintenance Support) Tower encompass both Service Delivery Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment.
Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients.
We are looking for experience in the following skills:
- Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly.
- Ultimately responsible for the delivery of SAP’s Services engagement at the account, coordinating and aligning strategy, planning and execution with other stakeholders from SAP.
- Manages the risks & compliance for the service across S/4 Finance.
- Proficient in contract management and performance management, ensuring that contractual Key Performance Indicators (KPIs) are met by the technical and functional teams.
- Ability to manage overall accounts, including application maintenance, changes, and new business origination.
- Expertise in revenue management, handling actual and forecasted revenues, and maintaining Cost-to-Charge Ratio (CCI%) for engagements.
- Strong service delivery and AMS (Application Maintenance Services) skillset, with awareness of ITIL processes.
- Deep understanding of SAP, and the capability to handle non-SAP components when required.
- Familiarity with operations, including monitoring utilization levels of the team.
- Have at least a relevant bachelor’s degree from a recognised institution.
Set yourself apart:
- Proficiency in problem identification and resolution, incident and ticket management, and prioritization of fixes in a production environment.
- Ability to manage transports and change requests effectively.
- Proactive in identifying process and technology improvement areas and proposing suitable alternatives.
- Similar skillset to functional and technical roles, but with a focus on post-go-live production support rather than project-based tasks.
- S4/HANA experience is highly desirable.
What’s In It For You
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.
Closing Date for Applications 30/11/2026. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
SAP Delivery Associate Director employer: Accenture UK & Ireland
As an AI Transformation & Process Excellence Senior Manager, you will thrive in a dynamic work culture that prioritises innovation and collaboration. Our commitment to employee growth is evident through tailored coaching and development opportunities, ensuring you can lead your team effectively while embedding cutting-edge AI methodologies into client solutions. Located in a vibrant area, we offer unique advantages such as access to industry-leading technology partners and a supportive environment that fosters meaningful contributions to transformative projects.
Contact Details:
Accenture UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SAP Delivery Associate Director
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at Accenture UK & Ireland.
✨Check Out Accenture UK & Ireland Directly
Keep an eye on Accenture UK & Ireland’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace SAP Delivery Associate Director
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the SAP Delivery Associate Director role at Accenture UK & Ireland, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at Accenture UK & Ireland.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at Accenture UK & Ireland. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at Accenture UK & Ireland.
How to prepare for a job interview at Accenture UK & Ireland
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at Accenture UK & Ireland. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
