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- Tasks: Manage network security, troubleshoot incidents, and maintain high-performance infrastructures.
- Company: Join a leading tech firm pioneering next-gen AI infrastructure in London.
- Benefits: Competitive salary, shift premiums, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of AI technology.
- Qualifications: Experience in network security and troubleshooting; relevant certifications preferred.
- Other info: Flexible shifts with mentoring opportunities and a focus on career development.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK (London)
Salary: Competitive salary and package (Depending on level of experience)
Accenture is partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure for sovereign AI. To support this endeavour, we are building a high-performance compute operations team in London. Our work will be sensitive, secure, 24x7, and on the most up-to-date high density compute stacks available. Shift teams will be set up and operate 24x7, and successful candidates working on shift will receive a shift premium for the non-standard unsociable shift hours that will be part of that rota.
Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.
Key Responsibilities- Manage network and firewall security.
- Troubleshoot network connectivity incidents (incl. routing, switching and security).
- Build, configure and maintain network infrastructures as per best practices.
- Identify service improvements to reduce risk and improve stability.
- Produce high-quality implementation scripts, test plans and change controls for all network changes.
- Respond to real-time alerts and dashboards for networking resources to detect service-impacting events.
- Perform initial triage and isolation for incidents following established runbooks and procedures.
- Document incidents, actions, and outcomes accurately in the incident management system.
- Support service delivery and SLA compliance.
- Ensure thorough shift handovers documenting operational status and ongoing incidents.
- Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues.
- Develop and refine troubleshooting guides, runbooks, and knowledge base articles.
- Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems.
- Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements.
- Mentor L1.5 Engineers to support skill development and knowledge sharing.
- Participate in shift rotations and on-call schedules as required.
- Working knowledge of network security, including firewall configuration and security policy management.
- Working knowledge of networking protocols and an understanding of EIGRP, BGP, OSPF, and IP multicast.
- Management of LAN/WAN environments including device protocols and communication standards, such as Juniper, Arista or Fortinet.
- Administration of firewall systems such as FortiGate, Palo Alto, Juniper, and Checkpoint.
- VPN and remote access solutions.
- Associate-level network certification (CCNA, JNCIA or equivalent).
- Experience implementing and supporting large corporate or data centre networks, preferably in a multi-client, service provider environment.
- Experience in incident management, advanced troubleshooting, and operational best practices (advanced network troubleshooting 2+ years of routing protocols).
- Scripting for automation (Python, Bash).
- Familiarity with ITSM, Agile methodologies and tools (e.g., ServiceNow, Jira).
- Bachelor's degree in Electrical Engineering (relevant experience will be considered).
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Information Services
L2 Ops Centre Network Engineer in London employer: Accenture UK & Ireland
Contact Detail:
Accenture UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Ops Centre Network Engineer in London
✨Tip Number 1
Network your way in! Connect with professionals in the industry on LinkedIn, join relevant groups, and attend meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews like a pro! Research the company, understand their tech stack, and be ready to discuss how your skills align with their needs. We recommend practising common interview questions and even doing mock interviews with friends.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or GitHub with projects related to network engineering, make sure to share it. We love seeing practical examples of your work, and it can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace L2 Ops Centre Network Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the L2 Ops Centre Network Engineer role. Highlight your relevant experience with network security, troubleshooting, and any certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention any specific projects or experiences that relate to our work at StudySmarter.
Show Off Your Technical Skills: When filling out your application, be sure to showcase your technical skills clearly. Mention your experience with networking protocols, firewall systems, and any scripting languages you know. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Accenture UK & Ireland
✨Know Your Networking Basics
Make sure you brush up on your knowledge of networking protocols like EIGRP, BGP, and OSPF. Be ready to discuss how you've managed LAN/WAN environments and any experience with firewall systems like FortiGate or Palo Alto. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of incidents you've resolved in the past. Think about the steps you took to troubleshoot network connectivity issues and how you documented those incidents. This will demonstrate your problem-solving abilities and your understanding of operational best practices.
✨Highlight Your Scripting Experience
If you’ve got experience with scripting for automation using Python or Bash, make sure to bring it up! Discuss any scripts you've written to improve processes or automate tasks. This is a great way to show that you can contribute to service improvements and efficiency.
✨Understand the Shift Work Dynamics
Since this role involves shift work, be prepared to discuss your flexibility and willingness to work unsociable hours. It’s also a good idea to mention any previous experience with on-call schedules or shift rotations, as this shows you’re ready for the demands of the job.
