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- Tasks: Design innovative solutions for enterprise clients using Microsoft Dynamics 365.
- Company: Join Accenture, a leader in tech innovation and collaboration with Microsoft.
- Benefits: Enjoy 30 days holiday, private medical insurance, and extra leave for charity work.
- Other info: Flexible travel to client sites and excellent career growth opportunities.
- Why this job: Be at the forefront of AI and customer engagement transformation.
- Qualifications: Experience with Dynamics 365 and strong client engagement skills required.
The predicted salary is between 70000 - 90000 £ per year.
Location: London
Career Level: Manager
Travel: Flexibility to travel to client sites
As a team: Accenture offers a unique opportunity for impact and career growth. In AMBG you will be part of a unique joint venture with Microsoft of over 80,000 professionals, recognised as a leader across categories including AI and Business Applications by analysts including Everest Group, Forrester, and IDC. We also offer our clients a complete partnership at every stage of their sales transformation journey from defining customer strategy through delivery of technology and into a managed service or even outcome-based customer operations offerings. Generative and agentic AI presents a huge opportunity for our clients to reinvent sales and service. This is a high growth area for the Accenture Microsoft Business Group (AMBG), triggered by Microsoft’s significant investments in AI via Copilot and agents, and the continued expansion of the Dynamics 365 platform. As a result, we have created a new Architect Manager role to help our clients discover and assess the potential of the Microsoft Customer Engagement solutions, and to develop the architecture and roadmap required to deliver the platform across their organisation.
Responsibilities
- Have a highly visible role, envision and design innovative solutions and services for Accenture's enterprise clients
- You will act as a trusted advisor
- Take ownership of the solution from early-stage meetings through the delivery lifecycle
What we are looking for / Qualifications
- Confident operating as the lead architect for Microsoft Dynamics 365 Customer Engagement solutions, including core sales and service and adjacent areas.
- Client focus: experience leading client envisioning and solution assessment workshops to define high level architecture and technology roadmaps.
- Collaboration: draw in SMEs across the Accenture Microsoft Business Group and Avanade with expertise in key areas including Dynamics 365, Microsoft 365, Azure Data & AI, and Security.
- Orchestrate our offshore architects and delivery centres to shape winning solutions.
- Partner with our customer strategy & consulting teams to shape innovative roadmaps that deliver rapid value for our clients.
- Thought leadership: as a knowledgeable member of the Microsoft Dynamics 365 community, you work with the Microsoft tech specialists and GBBs to bring latest innovations to our team and our clients.
Technical Skills
- Proven experience of Customer Engagement solutions including Dynamics 365 Sales and Service
- Ability to use and understand Power Platform and Copilot Studio to develop AI-first solutions to client problems
- Proven history of working with key ISVs in the sales and service categories
- A strong knowledge of Azure integration services and AI services
What’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ holiday per year, car allowance, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Closing
Closing Date for Applications: 31/08/2026. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Dynamics 365 Customer Engagement Architect in London employer: Accenture UK & Ireland
Contact Detail:
Accenture UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Customer Engagement Architect in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry, especially those who work at Accenture or have experience with Dynamics 365. Attend meetups, webinars, or even just grab a coffee with someone who can give you the inside scoop.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past projects and how they relate to the role. Use specific examples that highlight your experience with Dynamics 365 Customer Engagement solutions.
✨Tip Number 3
Don’t forget to follow up! After any interviews or networking events, shoot a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you’re considered for the role. Plus, it’s super easy to do!
We think you need these skills to ace Dynamics 365 Customer Engagement Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Dynamics 365 Customer Engagement Architect role. Highlight relevant projects and achievements that showcase your expertise in Microsoft solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention any specific experiences with Dynamics 365 that stand out.
Showcase Your Client Focus: Since client engagement is key, include examples of how you've successfully led workshops or collaborated with clients in the past. This will demonstrate your ability to act as a trusted advisor and lead architect.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Accenture UK & Ireland
✨Know Your Dynamics 365 Inside Out
Make sure you’re well-versed in Dynamics 365 Customer Engagement solutions. Brush up on the latest features, especially around AI and integration services. Being able to discuss specific use cases or innovations will show your expertise and passion for the role.
✨Prepare for Client-Focused Scenarios
Since this role involves leading client workshops, think of examples from your past experiences where you’ve successfully engaged clients. Prepare to discuss how you’ve defined architecture and technology roadmaps that delivered value, as this will demonstrate your client-centric approach.
✨Showcase Your Collaboration Skills
Collaboration is key in this role, so be ready to talk about how you’ve worked with SMEs and orchestrated teams in previous projects. Highlight any experience you have in drawing in expertise from different areas, as this will resonate well with the interviewers.
✨Demonstrate Thought Leadership
As a potential thought leader in the Microsoft Dynamics community, prepare to share insights on recent trends or innovations in the field. Discuss how you’ve kept up with industry changes and how you can bring that knowledge to Accenture’s clients.