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Life Claims Assessor (Maternity Cover)
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Accenture UK & Ireland
Life Claims Assessor (Maternity Cover)

Life Claims Assessor (Maternity Cover)

London Full-Time 28800 - 48000 £ / year (est.) No home office possible
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Accenture UK & Ireland

At a Glance

  • Tasks: Manage Individual Protection claims from start to finish, ensuring excellent service.
  • Company: Join Accenture UK & Ireland, a leader in innovative business solutions.
  • Benefits: Enjoy a supportive work environment with opportunities for growth and development.
  • Other info: This is a maternity cover position, perfect for those seeking entry-level experience.
  • Why this job: Make a real difference by helping vulnerable customers during challenging times.
  • Qualifications: Experience in insurance claims processing and strong communication skills required.

The predicted salary is between 28800 - 48000 £ per year.

Business Advisory Analyst (Maternity Cover)

Join to apply for the Business Advisory Analyst (Maternity Cover) role at Accenture UK & Ireland

Business Advisory Analyst (Maternity Cover)

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Join to apply for the Business Advisory Analyst (Maternity Cover) role at Accenture UK & Ireland

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Business Advisory Analyst
Location: London
Contract Type: Maternity Cover
Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focused and determined to make a positive difference to our policyholders.
We’re looking for a Business Advisory Analyst with strong expertise in Claims Processing (P1) to join our team on a maternity cover basis. If you have a passion for providing excellent service and supporting customers at their most vulnerable moments, this could be your next career move.
What You’ll Do:
As a Business Advisory Analyst, you will be responsible for managing Individual Protection claims from initial notification through to final settlement. You’ll operate within an agreed level of authority and ensure service standards are consistently met.
Your key responsibilities will include:

  • Assessing claims in line with the client’s claims philosophy and policy terms and conditions.
  • Communicating with members, clients, doctors, service providers, intermediaries, reinsurers, and the Financial Ombudsman Service (FOS) to:
  • Gather additional information
  • Explain claims processes and outcomes
  • Resolve appeals and complaints
  • Building and maintaining strong relationships with intermediaries and service providers.
  • Contributing ideas for continuous improvement to keep our claims process innovative and customer-focused.
  • Collaborating with other teams including Group Claim Assessors, Underwriting, Actuarial, and Client Services to drive best practices across the business.

    • What You’ll Bring:

  • Solid experience in insurance services claims processing
  • Strong understanding of insurance principles and claims assessment procedures
  • Excellent communication skills in English
  • A proactive, customer-centric approach
  • Ability to manage sensitive or complex claims with empathy and accuracy
  • Experience handling appeals and resolving complaints effectively

    • Seniority level

    • Seniority level

      Entry level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Research, Analyst, and Information Technology

    • Industries

      IT Services and IT Consulting

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    Life Claims Assessor (Maternity Cover) employer: Accenture UK & Ireland

    At Accenture UK & Ireland, we are committed to fostering a supportive and innovative work environment where our employees can thrive. As a Life Claims Assessor, you will not only have the opportunity to make a meaningful impact on the lives of our vulnerable customers but also benefit from a culture that prioritises professional growth and collaboration. With a focus on continuous improvement and customer-centric service, working in London offers unique advantages, including access to a vibrant city life and a diverse network of professionals.
    Accenture UK & Ireland

    Contact Detail:

    Accenture UK & Ireland Recruiting Team

    View Accenture UK & Ireland Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land Life Claims Assessor (Maternity Cover)

    ✨Tip Number 1

    Familiarise yourself with the specific claims assessment processes used in the insurance industry. Understanding the nuances of claims philosophy and policy terms will give you an edge during interviews.

    ✨Tip Number 2

    Demonstrate your customer service skills by preparing examples of how you've successfully managed sensitive situations in the past. This will show your potential employer that you can handle vulnerable customers with empathy.

    ✨Tip Number 3

    Network with professionals in the insurance sector, especially those who work in claims processing. Engaging with them can provide insights into the role and may even lead to referrals.

    ✨Tip Number 4

    Stay updated on the latest trends and regulations in the insurance industry. Showing that you are knowledgeable about current issues can set you apart from other candidates.

    We think you need these skills to ace Life Claims Assessor (Maternity Cover)

    Claims Processing Expertise
    Insurance Principles Knowledge
    Excellent Communication Skills
    Customer-Centric Approach
    Empathy in Claims Management
    Complaint Resolution Skills
    Relationship Building
    Attention to Detail
    Problem-Solving Skills
    Collaboration with Cross-Functional Teams
    Continuous Improvement Mindset
    Ability to Handle Sensitive Information
    Time Management Skills

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Advisory Analyst. Familiarise yourself with claims processing and customer service principles to tailor your application effectively.

    Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in insurance services and claims assessment. Use specific examples that demonstrate your ability to manage sensitive claims and provide excellent customer service.

    Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong English skills. Consider including examples of how you've successfully communicated complex information to clients or resolved complaints.

    Tailor Your Application: Customise your CV and cover letter to align with the job description. Mention your proactive, customer-centric approach and any ideas you have for improving claims processes, as this shows your initiative and fit for the company culture.

    How to prepare for a job interview at Accenture UK & Ireland

    ✨Understand the Role

    Make sure you thoroughly understand the responsibilities of a Business Advisory Analyst. Familiarise yourself with claims processing and the specific duties mentioned in the job description, as this will help you answer questions confidently.

    ✨Show Empathy

    Since the role involves dealing with vulnerable customers, it's crucial to demonstrate your ability to handle sensitive situations with empathy. Prepare examples from your past experiences where you've successfully managed complex claims or provided exceptional customer service.

    ✨Prepare for Scenario Questions

    Expect scenario-based questions that assess your problem-solving skills and ability to handle appeals or complaints. Think of specific instances where you resolved issues effectively and be ready to discuss your thought process.

    ✨Highlight Communication Skills

    Excellent communication is key in this role. Be prepared to discuss how you have communicated with various stakeholders in the past, including clients, doctors, and service providers. Use clear examples to illustrate your ability to convey complex information simply.

    Life Claims Assessor (Maternity Cover)
    Accenture UK & Ireland
    Location: London
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