L2 Ops Centre Network Engineer

Location: UK (London)

Salary: Competitive salary and package (Depending on level of experience)

Accenture is partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure for sovereign AI. To support this endeavour, we’re building a high-performance compute operations team in London. Our work will be sensitive, secure, 24x7, and on the most up-to-date high density compute stacks available. Shift teams will be set up and operate 24x7, and successful candidates working on shift will receive a shift premium for the non‑standard unsociable shift hours that will be part of that rota. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Key Responsibilities

• Manage network and firewall security.
• Troubleshoot network connectivity incidents (incl. routing, switching and security).
• Build, configure and maintain network infrastructures as per best practices.
• Identify service improvements to reduce risk and improve stability.
• Produce high‑quality implementation scripts, test plans and change controls for all network changes.
• Respond to real‑time alerts and dashboards for networking resources to detect service‑impacting events.
• Perform initial triage and isolation for incidents following established runbooks and procedures.
• Document incidents, actions, and outcomes accurately in the incident management system.
• Support service delivery and SLA compliance.
• Ensure thorough shift handovers documenting operational status and ongoing incidents.
• Investigate and resolve incidents escalated from L1.5 Engineers, conducting in‑depth analysis of compute, storage, and network issues.
• Develop and refine troubleshooting guides, runbooks, and knowledge base articles.
• Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems.
• Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements.
• Mentor L1.5 Engineers to support skill development and knowledge sharing.
• Participate in shift rotations and on‑call schedules as required.
• Eligibility for UK Government security clearance.

Required Skills

• Working knowledge of network security, including firewall configuration and security policy management.
• Working knowledge of networking protocols and an understanding of EIGRP, BGP, OSPF, and IP multicast.
• Management of LAN/WAN environments including device protocols and communication standards, such as Juniper, Arista or Fortinet.
• Administration of firewall systems such as FortiGate, Palo Alto, Juniper, and Checkpoint.
• VPN and remote access solutions.
• Associate‑level network certification (CCNA, JNCIA or equivalent).
• Experience implementing and supporting large corporate or data centre networks, preferably in a multi‑client, service provider environment.
• Experience in incident management, advanced troubleshooting, and operational best practices (advanced network troubleshooting 2+ years of routing protocols).
• Scripting for automation (Python, Bash).
• Familiarity with ITSM, Agile methodologies and tools (e.g., ServiceNow, Jira).
• Bachelor’s degree in Electrical Engineering (relevant experience will be considered).

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: Information Services