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For Companies At a Glance
- Tasks: Design innovative solutions for enterprise clients using Microsoft Dynamics 365.
- Company: Join Accenture, a leader in tech partnerships with Microsoft.
- Benefits: Enjoy 30 days holiday, private medical insurance, and a car allowance.
- Other info: Flexible work environment with opportunities for impactful career growth.
- Why this job: Be at the forefront of AI and customer engagement transformation.
- Qualifications: Experience with Dynamics 365 and strong client collaboration skills.
The predicted salary is between 80000 - 100000 £ per year.
Overview
Location: London
Career Level: Manager
Travel: Flexibility to travel to client sites
As a team: Accenture offers a unique opportunity for impact and career growth. In AMBG you will be part of a unique joint venture with Microsoft of over 80,000 professionals, recognised as a leader across categories including AI and Business Applications by analysts including Everest Group, Forrester, and IDC. We also offer our clients a complete partnership at every stage of their sales transformation journey from defining customer strategy through delivery of technology and into a managed service or even outcome-based customer operations offerings.
Generative and agentic AI presents a huge opportunity for our clients to reinvent sales and service. This is a high growth area for the Accenture Microsoft Business Group (AMBG), triggered by Microsoft’s significant investments in AI via Copilot and agents, and the continued expansion of the Dynamics 365 platform. As a result, we have created a new Architect Manager role to help our clients discover and assess the potential of the Microsoft Customer Engagement solutions, and to develop the architecture and roadmap required to deliver the platform across their organisation.
Responsibilities
- Have a highly visible role, envision and design innovative solutions and services for Accenture's enterprise clients
- You will act as a trusted advisor
- Take ownership of the solution from early-stage meetings through the delivery lifecycle
What we are looking for / Qualifications
- Confident operating as the lead architect for Microsoft Dynamics 365 Customer Engagement solutions, including core sales and service and adjacent areas.
- Client focus: experience leading client envisioning and solution assessment workshops to define high level architecture and technology roadmaps.
- Collaboration: draw in SMEs across the Accenture Microsoft Business Group and Avanade with expertise in key areas including Dynamics 365, Microsoft 365, Azure Data & AI, and Security.
- Orchestrate our offshore architects and delivery centres to shape winning solutions.
- Partner with our customer strategy & consulting teams to shape innovative roadmaps that deliver rapid value for our clients.
- Thought leadership: as a knowledgeable member of the Microsoft Dynamics 365 community, you work with the Microsoft tech specialists and GBBs to bring latest innovations to our team and our clients.
Technical Skills
- Proven experience of Customer Engagement solutions including Dynamics 365 Sales and Service
- Ability to use and understand Power Platform and Copilot Studio to develop AI-first solutions to client problems
- Proven history of working with key ISVs in the sales and service categories
- A strong knowledge of Azure integration services and AI services
What’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ holiday per year, car allowance, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Closing Date for Applications: 31/08/2026. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Dynamics 365 Customer Engagement Architect employer: Accenture UK & Ireland
Contact Detail:
Accenture UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Customer Engagement Architect
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry, especially those who work at Accenture or have experience with Dynamics 365. Attend meetups, webinars, or even just grab a coffee with someone who can give you the inside scoop.
✨Tip Number 2
Show off your skills! If you’ve got experience with Dynamics 365 Customer Engagement solutions, make sure to highlight that in conversations. Share specific examples of how you've led client workshops or developed innovative solutions – it’ll make you stand out!
✨Tip Number 3
Don’t be shy about asking questions during interviews! This shows your genuine interest in the role and helps you understand how you can contribute to the team. Plus, it gives you a chance to demonstrate your knowledge about AI and customer engagement strategies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight your fit for the Dynamics 365 Architect Manager role specifically.
We think you need these skills to ace Dynamics 365 Customer Engagement Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Dynamics 365 Customer Engagement Architect role. Highlight relevant experience and skills that match the job description, especially around client engagement and solution architecture.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any innovative solutions you've designed in the past!
Showcase Your Technical Skills: We want to see your technical prowess! Be specific about your experience with Dynamics 365, Power Platform, and AI solutions. Mention any projects where you’ve successfully implemented these technologies to solve client problems.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Accenture UK & Ireland
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement solutions. Be ready to discuss specific features, benefits, and how they can be applied to real-world scenarios. This will show that you're not just familiar with the platform but also understand its potential impact on clients.
✨Prepare for Client-Focused Scenarios
Since this role involves leading client workshops, think about past experiences where you've successfully engaged clients. Prepare examples that highlight your ability to assess needs and develop tailored solutions. This will demonstrate your client focus and problem-solving skills.
✨Showcase Your Collaboration Skills
Collaboration is key in this role, so be ready to discuss how you've worked with cross-functional teams in the past. Think of specific instances where you’ve drawn in subject matter experts or orchestrated efforts across different teams to deliver a successful project.
✨Stay Updated on AI Innovations
With the emphasis on AI and new technologies like Copilot, make sure you’re up to date with the latest trends and innovations in the Microsoft ecosystem. Being able to discuss how these advancements can be leveraged in customer engagement will set you apart as a thought leader.