At a Glance
- Tasks: Provide onsite IT support and troubleshoot hardware/software issues for users.
- Company: Join NaviSite, a dynamic tech company in London with a collaborative culture.
- Benefits: Enjoy up to 25 days vacation, private medical insurance, and extra leave for charity work.
- Other info: Flexible role with excellent career growth opportunities and a commitment to diversity.
- Why this job: Make a real impact by delivering first-class IT support and enhancing user satisfaction.
- Qualifications: 2 years of experience in IT support and knowledge of Windows/Mac devices.
The predicted salary is between 35000 - 45000 £ per year.
NaviSite are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London. To be considered for this role you should have at least 2 years’ experience in a similar role.
Key Responsibilities
- Provide onsite IT support via Tech Bar (walk-up) and deskside channels
- Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets
- Troubleshoot hardware and software issues across laptops, desktops (Windows & Mac), mobile devices and peripherals (monitors, docks, printers)
- Log and manage all activity in ServiceNow, maintaining accurate and auditable records
- Act as the onsite escalation point for issues raised by remote Service Desk teams
- Escalate complex issues to resolver groups with clear diagnostics and business impact
- Support major incidents where required with onsite coordination
- Deliver a high-quality Tech Bar experience, focusing on quick resolution and user satisfaction
- Contribute to knowledge base articles and reusable fixes to support continuous improvement
- Support the end-to-end device lifecycle, including builds, provisioning, swaps, and refresh
- Ensure compliance with corporate build, security, and configuration standards
- Assist users with account access, authentication, and collaboration tools (e.g. M365)
Essential Technologies
- Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint.
- Working knowledge of Service Now, Adobe products and DocuSign
- Knowledge of supporting Windows based and Mac Devices.
- Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.
What’s In It For You
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first‑class services we are known for.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Deskside Support Engineer employer: Accenture UK & Ireland
At Accenture, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Deskside Support Engineer in London, you will benefit from a competitive salary, generous vacation days, and the opportunity to engage in meaningful charitable work. With a strong focus on employee growth and development, we provide extensive training and support to ensure you thrive in your role while contributing to our commitment to delivering first-class IT services.
Contact Details:
Accenture UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at NaviSite or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently troubleshoot common hardware and software issues, as well as discuss your experience with tools like ServiceNow and M365. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've resolved incidents or improved processes in previous roles. This will demonstrate your ability to take ownership and deliver quality support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your relevant experience, especially any hands-on IT support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Tech Skills:In your application, don’t forget to mention your knowledge of essential technologies like AD, Azure AD, and ServiceNow. We love seeing candidates who can troubleshoot both Windows and Mac devices, so make that clear!
Be Clear and Concise:When writing your cover letter or application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to track your application better. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Accenture UK & Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the essential technologies mentioned in the job description, like AD, Azure AD, and Intune. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved hardware and software issues in previous positions. Think about a time when you had to troubleshoot a complex problem and how you approached it. This will demonstrate your ability to take ownership of incidents and service requests.
✨Familiarise Yourself with ServiceNow
Since logging and managing activity in ServiceNow is a key responsibility, make sure you know how to navigate the platform. If you have experience with it, be ready to discuss how you’ve used it to maintain accurate records and manage service requests efficiently.
✨Emphasise User Satisfaction
The role focuses heavily on delivering a high-quality Tech Bar experience. Think about how you can convey your commitment to user satisfaction during the interview. Share examples of how you've gone above and beyond to ensure users are happy with the support they receive.
