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- Tasks: Lead cloud operations, troubleshoot issues, and mentor junior engineers in a dynamic environment.
- Company: Join Accenture, a global leader in professional services with a focus on innovation and inclusion.
- Benefits: Enjoy competitive salary, 25 days vacation, private medical insurance, and extra leave for charity work.
- Other info: Flexible working with opportunities for career growth and continuous learning.
- Why this job: Make a real impact supporting critical national infrastructure with cutting-edge cloud technology.
- Qualifications: Experience with Linux, Kubernetes, and IaC tools; leadership skills are a plus.
The predicted salary is between 50000 - 65000 £ per year.
Location: Cheltenham
Salary: Competitive salary and package dependent on experience + shift work
Career Level: We are hiring at Specialist level
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client. This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. We anticipate this to commence within the first 6-12 months of joining. The first six months of the role may require regular travel to sites in or near London as part of a training and transition programme.
Responsibilities
- Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
- Lead the support engineers during a shift, and be the coordinator and lead contact for any critical escalations with third parties and users.
- Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.
- Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.
- Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.
- Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads, and identify areas for runbook improvement.
- Provide mentoring to junior engineers and support a culture of team skills growth.
Essential Skills and Experience
- Significant experience in working with computer systems and computer networks, specifically with the Linux operating system.
- Experience of overseeing or leading teams.
- Experience with IaC tools including TerraForm.
- Experience with Kubernetes, including troubleshooting issues with container-hosting platforms.
- Experience with troubleshooting issues and identifying potential bugs or failures.
- A willingness to learn new deep skills in air-gapped cloud architecture and operations.
- Experience in a production support / operations role to ensure a live service for users.
- Experience with understanding network architectures and troubleshooting network-related issues using Linux tools.
- In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability.
- Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
What Is In It For You
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Closing Date for Applications: 31st May 2026. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Cloud Operations Lead Engineer employer: Accenture UK & Ireland
Contact Detail:
Accenture UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Operations Lead Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Cloud Operations roles and practice your answers. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or GitHub with projects related to cloud technologies, make sure to share it. It’s a great way to demonstrate your expertise beyond just words.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Cloud Operations Lead Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Operations Lead role. Highlight your experience with Linux, IaC tools like TerraForm, and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud technology and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can troubleshoot effectively and lead a team through challenges, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team at StudySmarter!
How to prepare for a job interview at Accenture UK & Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Linux, Kubernetes, and IaC tools like Terraform. Be ready to discuss specific projects where you've used these technologies, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools, but that you can apply them effectively in real-world scenarios.
✨Show Leadership Skills
Since this role involves leading support engineers, be prepared to share examples of how you've successfully led a team in the past. Talk about how you handled critical escalations and coordinated with third parties. Highlighting your leadership experience will demonstrate that you can take charge when needed.
✨Understand the Company Culture
Accenture values inclusion, diversity, and community impact. Familiarise yourself with their core values and think about how your personal values align with theirs. During the interview, express your commitment to these principles and how you can contribute to a positive team culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Prepare for scenario-based questions where you might need to troubleshoot a technical issue or manage a team during a crisis. Practising these scenarios will help you articulate your thought process clearly and confidently.