Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and build innovative CCaaS and AI solutions to enhance customer experiences.
- Company: Join a leading tech consultancy with a focus on customer experience and AI innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborate globally and contribute to exciting projects across various industries.
- Why this job: Be at the forefront of transforming customer service with cutting-edge technology.
- Qualifications: Experience with CCaaS platforms and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
As part of the Service team, you will:
- Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale.
- Be at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models for their customers.
- Work with leading organizations across multiple industries, contributing to large-scale customer and platform transformations.
- Support clients in defining a customer-first mindset and reshaping their business and operating models.
- Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences.
- Reinvent the customer service ecosystem by improving how products, services and channels work together.
- Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organizations maximize value from customer interactions.
- Shape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services.
- Continue to build practitioner skills in areas such as GenAI, human-centred design and modern service architecture.
- Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES).
- Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience, platforms and AI.
- Contribute to practice growth by helping shape offerings and strategic direction across CCaaS and AI-enabled customer platforms.
As a Customer Experience & Contact Platform Consultant, you will:
- Be part of multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programs.
- Support the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or delivery roles such as integrating to AI platforms like Sierra and ElevenLabs.
- Collaborate across Accenture to share knowledge, build reusable assets and strengthen our CCaaS and AI capability.
- Apply understanding of enterprise platforms and architectures, staying current with emerging CCaaS and AI trends.
- Support in shaping the strategic direction of CCaaS and AI transformation programs, either through deep expertise in enterprise platforms and architectures.
We are seeking candidates with the following skills and experience:
- Design and hands-on expertise with at least one major CCaaS platform (e.g. Amazon Connect, Genesys Cloud CX, Google CCaaS/CES, Five9 or Microsoft Dynamics Contact Centre).
- Integration experience between CCaaS platforms and AI services, automation tools, or adjacent customer systems through hands-on design/build.
- Strong analytical skills and the ability to translate business and technical requirements into platform designs or customer journeys.
- Ability to design solutions or customer journeys across hyperscalers and modern customer platforms; strong communication skills.
- Relevant certifications from organisations such as Amazon, Genesys, Google or Microsoft.
- Extensive experience in CCaaS and AI enabled service technology gained through hands-on design and build work.
Set yourself apart:
- Experience designing and building advanced features in platforms such as Google CCaaS/CES, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics Contact Centre, especially where AI capabilities are involved.
- Practical designing or building AI agents or conversational AI solutions using tools such as Co-Pilot Studio, Sierra or ElevenLabs.
- Ability to demonstrate CCaaS and AI solutions you’ve contributed to through direct technical build (flows, routing, integrations etc.).
- Strong understanding of customer engagement and service technologies from a design/build perspective.
- Track record contributing to multi-platform CCaaS and AI migration or delivery squads.
Customer Experience (CX) & Contact Platform (CCaaS) Consultant in City of London employer: Accenture UK & Ireland
Contact Detail:
Accenture UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience (CX) & Contact Platform (CCaaS) Consultant in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend events, webinars, or even local meetups. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CCaaS and AI projects. This is your chance to shine and demonstrate what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or mentors. Focus on articulating your experience with customer platforms and how you've tackled challenges in past roles.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Don’t just send your CV; show us your passion for customer experience and how you can contribute to our team!
We think you need these skills to ace Customer Experience (CX) & Contact Platform (CCaaS) Consultant in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience & Contact Platform Consultant role. Highlight your hands-on experience with CCaaS platforms and any relevant AI projects you've worked on.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer experience and how your background aligns with our mission at StudySmarter. Share specific examples of how you've transformed customer journeys or improved service interactions.
Showcase Your Technical Skills: Since this role is technical, don’t shy away from detailing your expertise with platforms like Amazon Connect or Genesys Cloud CX. Include any certifications you have and be ready to discuss your hands-on design/build experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Accenture UK & Ireland
✨Know Your CCaaS Platforms
Make sure you’re well-versed in at least one major CCaaS platform like Amazon Connect or Genesys Cloud CX. Be ready to discuss your hands-on experience and any specific projects where you’ve integrated AI services or automation tools.
✨Showcase Your Analytical Skills
Prepare to demonstrate how you can translate business and technical requirements into effective platform designs or customer journeys. Bring examples of past work that highlight your analytical prowess and problem-solving abilities.
✨Stay Current with Trends
Familiarise yourself with the latest trends in CCaaS and AI. Being able to discuss emerging technologies and how they can enhance customer experiences will show your passion and commitment to the field.
✨Practice Your Communication Skills
Since strong communication is key, practice explaining complex concepts in simple terms. You might be asked to collaborate with multi-disciplinary teams, so being able to convey your ideas clearly will set you apart.