AI CX Delivery Consultant

AI CX Delivery Consultant, Song Service

Location: London, Manchester, Edinburgh

We are Accenture Song, the world's largest tech‑powered creative group. We empower clients by designing, building, and running meaningful experiences that improve lives. This role focuses on delivering AI‑enabled customer experiences that are simple, cost‑effective, and growth‑driving.

Our Mission

Build exceptional human and agentic experiences that drive simplicity, cost transformation, and growth.

What You’ll Do

• Design and build agentic experiences end‑to‑end, from brief to deployed agent in production.
• Prompt engineer, test and iterate on AI agents across client use cases.
• Work with LangGraph, LangChain, Claude/Codex/Gemini, and RAG pipelines.
• Implement RAG and vector database solutions (Pinecone, Weaviate, LlamaIndex).
• Deploy on cloud platforms: AWS Bedrock, GCP Vertex AI, or Azure AI Studio.

Bridge CX and Engineering

• Hold the full stack from CX design to shipped agent.
• Collaborate with AI Experience Designers, Conversational PMs, and Strategy leads.
• Translate CX requirements into technical implementations.

Grow People, Capability and the Practice

• Contribute to Song’s reusable agentic delivery assets and accelerators.
• Stay at the frontier of agentic tooling, exploring new frameworks, model releases, and platform updates.
• Build your craft in production AI engineering within a high‑growth environment.

Core Experience

• Hands‑on engineering experience with AI or agentic systems in production.
• Production experience in Python and similar languages.
• Experience with at least one agentic framework (LangGraph, LangChain, CrewAI, etc.).
• Experience with foundation model APIs (Claude, OpenAI, Vertex AI).
• RAG implementation experience with a vector database.
• Cloud deployment experience across AWS, GCP, or Azure.
• Evidence of AI systems built and deployed to production.

AI, Data and Technology Awareness

• Experience delivering GenAI‑enabled services (conversational AI).
• Practical knowledge of agentic frameworks, foundation model providers, vector databases, and cloud platforms.

Leadership & Consulting Skills

• Clear communication; able to explain technical decisions to non‑engineers.
• Collaborative and team‑oriented; comfortable in multi‑disciplinary delivery environments.
• Self‑directed and proactive; able to manage delivery within a project structure.
• Eagerness to grow in a client‑facing engineering role.
• Telco or Financial Services experience is a strong value add.

Set Yourself Apart

• Open source contributions to agentic or LLM tooling.
• Personal projects demonstrating production AI engineering outside of employment.
• Contact centre platform experience (Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre, Amazon Connect).
• EU AI Act or AI governance awareness.
• Experience in Telco, Financial Services or Public Sector.

Benefits

• Competitive basic salary, annual performance bonus, equity opportunities.
• 30 days of annual leave plus 3 extra volunteering days per year.
• Family‑friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance and mental wellbeing support.
• Employee Assistance Programme, career development and counselling.
• Generous parental leave offerings.
• Flexibility to travel onsite with clients and partners.

Flexibility and mobility are required to deliver this role; there will be on‑site work with clients and partners. We will support your work/life needs where possible.

Accenture is an equal opportunities employer and encourages applications from all sections of society. We do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.