Solution Architect - Salesforce CMT (S&P/High Tech)

Location: London, UK

Salary: Competitive salary and package dependent on experience

Level: Senior Manager

Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of the Salesforce Business Group, you’ll support a portfolio spanning health services, government agencies, education, and public sector institutions. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some of the world’s most mission-driven institutions.

About the Accenture Salesforce Business Group

Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo-charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment – we have the energy and pace of a start-up, merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce-powered transformation for over 15 years). The Accenture Salesforce Business Group exists to help our clients create the best customer and employee experiences on the planet. We do this by leveraging the best aspects of our deep knowledge of how to modernise organisations' selling, service and operational functions across all key industries. With deep knowledge of the power of Salesforce’s multiple cloud offerings, we help clients transform their employee and customer experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves we lead by example and are a great example of how we have modernised our sales, forecasting and commercial governance with Salesforce tools.

You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe that our customers will get the best results from their partnership with us. If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

What we are looking for

We are seeking an experienced and articulate Solution Architect specialising in the Salesforce CMT sector, with a focus on Software & Platforms/High-Tech. Ideally you will have a strong background in the industry, front-office transformation and a deep experience of how to leverage Salesforce for value in these sectors. You will know how to use Salesforce to creatively design, explain, prototype and implement solutions for your client’s unique challenges. This is a lead role and requires strong consulting behaviours, deep understanding of an industry vertical and the ability to design and implement innovative solutions on Salesforce that meet our clients' needs. You will be passionate about being part of our Salesforce CMT community and be a steward of our team. As a Solution Architect, you will ensure the integrity of recommended solutions and act as a trusted advisor to our team and clients. You need deep Salesforce knowledge and excellent people skills to communicate ideas effectively and implement successful solutions.

As a Solution Architect, you will:

• Be able to clearly articulate the solution to senior stakeholders and demonstrate effective objective handling.
• Design and implement Salesforce solutions using core product offerings such as Agentforce Sales, Agentforce Revenue Management, Agentforce Service and Data360.
• Lead client stakeholders to gather process and translate them into technical solutions.
• Develop your leadership and consulting skills whilst delivering Salesforce at scale, to deliver measurable client value in some of the most dynamic and challenging environments.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Keep informed about the latest Salesforce features and updates by engaging with Salesforce.
• Gain additional skills in solutioning, project management and client engagement through practical experience and training.
• Embed AI into your thinking when building out industry solutions.
• Be comfortable operating as a solution architect in a pre-sales environment (including solution shaping and delivery estimation and planning).

We are looking for experience in the following skills:

• Extensive experience with Salesforce core offerings including Agentforce Sales, Revenue Management, Service, and Data 360.
• The ability to act as a trusted advisor to clients, providing guidance, thought leadership and best practice to drive tangible outcomes.
• Proven hands‑on experience leading technical engagements through architecting, designing, building, and delivering integrated solutions on Salesforce.
• Experience addressing key architecture concerns (scalability, performance, security, availability, etc.) in the context of Salesforce.
• Excellent communication (written and oral), presentation skills, interpersonal skills, and management skills. A background in consulting or leading teams is required.
• Relevant Salesforce certifications (e.g., Salesforce Application Architect, Salesforce Certified Platform Developer, Applicable Accredited Professional Certifications, Agentforce Specialist).

Set yourself apart:

• Software & Platforms/High-Tech-specific knowledge and experience leveraging leading Salesforce and ecosystem industry solutions.
• Understand and articulate how Agentforce and AI is affecting the industry and how you’ve used AI to deliver value.
• Salesforce Application Architect, System Architect or equivalent industry Architect certifications.
• Active Salesforce community participation and contributions.

What’s in it for you

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.
• A range of generous Parental Leave offerings.

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.