Enterprise Architecture Manager in London

Role: Technology, Strategy & Advisory, Enterprise Architect Manager/Senior Manager - CMT

Location: London, Manchester, Edinburgh

Industry: Comms, Media & Telco

Mobility: Up to 100%

Career Level: Manager/Senior Manager

Responsibilities:

• Assess the impact of business strategy on enterprise architecture across organisation, applications, data, infrastructure, and operations.
• Stay abreast of Comms & Media industry trends and translate them into enterprise architecture implications and transformation opportunities.
• Lead large‐scale IT and digital transformation programs for Comms and media clients, advising on impacts across people, process, technology, data and AI.
• Drive BSS/OSS transformation initiatives, leveraging deep understanding of telecom ecosystems and aligning architecture with Accenture offerings.
• Engage with C‐suite stakeholders, leading strategic conversations and influencing key architectural and investment decisions.
• Co‐create client Enterprise Architecture vision, strategy, and road‐maps aligned to business objectives and market dynamics.
• Lead the creation of end‐to‐end architecture blueprints, covering applications, integrations, data and technology landscapes.
• Conduct as‐is architecture assessments across business capabilities, applications, data and technology, identifying gaps, maturity levels and pain points.
• Define target‐state architecture, including application rationalisation and modernisation strategies.
• Bring strong awareness of COTS platforms (e.g. Salesforce, Amdocs, Oracle, ServiceNow, MS Dynamics) and define best‐fit enterprise architecture.
• Apply industry‐standard frameworks such as TOGAF and TM Forum (eTOM, SID, ODA), leveraging 7R modernisation strategies to define and drive architecture transformation.
• Work with business, technology & 3rd‐party stakeholders to formulate, communicate and conclude key architectural decisions.
• Drive enterprise architecture governance to ensure alignment with principles, standards, and target‐state architectures, maintaining architectural consistency and control.
• Lead proposal development and deal shaping, translating client pain points into differentiated offerings and POVs.
• Drive innovation through creation of reusable assets and PoCs, demonstrating business value and accelerating client decision‐making.
• Define enterprise data platforms, integration, and automation strategies, including AI‐enabled architectures and agentic frameworks.
• Identify opportunities to integrate AI and automation into BSS/OSS operations for improved efficiency and productivity.
• Lead and mentor architecture teams, ensuring high‐quality delivery, capability development, and alignment with enterprise standards.

Qualifications:

• 15+ years of experience in the Communications, Media & Technology (CMT) industry, with strong global telecom exposure.
• Deep knowledge of Telco BSS/OSS domains, including CRM, CPQ, Order Management, Product Management, Billing and OSS.
• Experience delivering complex digital transformation programs across large‐scale telecom environments.
• Strong blend of consulting, enterprise architecture, and telecom domain expertise.
• Knowledge of cloud‐native architectures, digital decoupling and platform‐based transformation strategies.
• Strong stakeholder management and executive communication skills, with the ability to influence senior leaders.
• Experience with AI, data platforms and emerging technologies, including Agentic AI and intelligent automation.
• Expertise in CPQ (B2B Telco), billing architectures (mobile/converged) and revenue management.
• Experience across OSS domain, including service fulfilment, provisioning and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps and CMDB).
• Strong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital and Cloud services.
• TOGAF certified enterprise architecture practitioner.
• Hands‐on experience leveraging enterprise architecture tools (e.g. LeanIX, Orbus) to support architecture governance and modelling.

Preferred Skills:

• Demonstration of in‐depth technology insight in particular Telco functional domain (e.g. Sales, CRM, Order Management, Product management, Billing and OSS).
• Experience working as an enterprise architect.
• Experience in business capability and process taxonomies, maturity assessments and alignment of gaps to enabling technology solutions.
• Experience with Enterprise / platform / application / data architecture.
• Knowledge of architecture tools such as LeanIX, Ardoq, iServer, etc.
• Previous experience in Comms and Media.
• Experience in major enterprise architecture engagements (e.g. application optimisation/rationalisation, re‐platforming, modernisation of enterprise architecture).
• Certified in AWS/Azure/GCP and other enterprise platforms.
• Familiarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile Framework.

Benefits:

Accenture offers a competitive basic salary and an extensive benefits package that includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice.

Additional Requirements:

Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners.

Equal Opportunity Employer:

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.