Customer Service Executive Finance in London

Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C.

We work across Financial Services, Health & Public Sector and Communications Media and Tech clients. We help our clients define, plan and deliver changes that impact end customers and the front-office. Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises.

As a Service Lead Manager, you will:

• Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies.
• Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions.
• Plan and drive the implementation of our solutions, managing the project timelines and resources.
• Collaborate with cross-functional teams to ensure project milestones are met.
• Shape and influence strategic direction across multiple transformation programs, ensuring alignment with client business goals and Accenture’s innovation agenda.
• Mentor and develop future leaders within the team, fostering a culture of continuous improvement, inclusion, and high performance.

Requirements include:

• Hands-on experience with AWS, Genesys Cloud CX, Google CES, MSFT Dynamic 365 or Sierra.
• Experience in agile environments using frameworks such as Scrum or Kanban.
• Strong communication and collaboration skills, and experience in senior stakeholder management.
• Extensive experience in Service Technology, CCaaS or integration with CRM.
• Demonstrated ability to assess the impact of transformations on operating models.

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible work policies. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Program, Career Development and Counselling. A range of generous Parental Leave offerings.

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities.

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.