Cloud Operations Engineer Lead

Cloud Operations Engineer Lead

Cheltenham Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team in providing frontline support for secure cloud operations.
  • Company: Accenture is a global leader in professional services, known for innovation and diversity.
  • Benefits: Enjoy competitive salary, 25 days vacation, private medical insurance, and extra leave for charity work.
  • Why this job: Join a culture of innovation, impact, and continuous learning in cutting-edge cloud technology.
  • Qualifications: Experience with Linux, IaC tools, Kubernetes, and a passion for cloud architecture required.
  • Other info: Flexibility for onsite client work and potential travel during training.

The predicted salary is between 43200 - 72000 £ per year.

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Join to apply for the Senior Cloud Operations Engineer role at Accenture UK & Ireland

Role: Senior Cloud Operations Engineer

Location: Cheltenham

Salary: Competitive salary and package dependent on experience+ shift work

Career Level: We are hiring at Specialist level

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.

Note: The above information relates to a specific client requirement

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.

This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota.We anticipate this to commence within the first 6-12 months of joining.

The first six months of the role may require regular travel to sites in or near London as part of a training and transition programme.

As a Senior Cloud Operations Engineer you will be responsible for:

  • Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
  • Lead the support engineers during a shift, and be the coordinator and lead contact for any critical escalations with third parties and users.
  • Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.
  • Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.
  • Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.
  • Follow documented runbooks and procedures for high-priority incident management for potential.
  • UK critical workloads, and identify areas for runbook improvement.
  • Provide mentoring to junior engineers and supporting a culture of team skills growth.

  • The following skills and experience are essential for this role:

  • Significant experience in working with computer systems and computer networks, specifically with the Linux operating system.
  • Experience of overseeing or leading teams
  • Experience with IaC tools including TerraForm
  • Experience with Kubernetes, including troubleshooting issues with container-hosting platforms
  • Experience with troubleshooting issues and identifying potential bugs or failures
  • A willingness to learn new deep skills in air-gapped cloud architecture and operations
  • Experience in a production support / operations role to ensure a live service for users
  • Experience with understanding network architectures and troubleshooting network-related issues using Linux tools
  • In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability

  • Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

    What Is In It For You

    At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

    Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

    Closing Date for Applications: 30th August 2025

    Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

    Seniority level

    • Seniority level

      Mid-Senior level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Information Technology

    • Industries

      IT Services and IT Consulting

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    Cloud Operations Engineer Lead employer: Accenture UK & Ireland

    Accenture is an exceptional employer, offering a dynamic work culture that prioritises inclusion and diversity while fostering personal and professional growth. Located in Cheltenham, employees benefit from competitive salaries, extensive vacation time, and unique opportunities to engage in charitable work, all while working with cutting-edge cloud technologies in a secure environment. With a strong emphasis on mentorship and continuous improvement, Accenture empowers its team members to thrive in their careers and make a meaningful impact.
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    Contact Detail:

    Accenture UK & Ireland Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Cloud Operations Engineer Lead

    ✨Tip Number 1

    Familiarise yourself with the specific technologies mentioned in the job description, such as Kubernetes and Terraform. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.

    ✨Tip Number 2

    Highlight any leadership experience you have, especially in a technical environment. Since this role involves leading support engineers, showcasing your ability to manage teams and coordinate efforts will set you apart from other candidates.

    ✨Tip Number 3

    Prepare to discuss your problem-solving skills, particularly in high-pressure situations. The role requires frontline support for critical issues, so having examples ready of how you've successfully resolved technical challenges will be beneficial.

    ✨Tip Number 4

    Understand the importance of security clearance for this position. Be ready to explain your continuous UK address history and your eligibility for security checks, as this is a crucial requirement for the role.

    We think you need these skills to ace Cloud Operations Engineer Lead

    Linux Operating System Expertise
    Team Leadership Experience
    Infrastructure as Code (IaC) with Terraform
    Kubernetes Management and Troubleshooting
    Production Support Experience
    Network Architecture Understanding
    Technical Issue Troubleshooting
    Incident Management Skills
    Runbook Development and Improvement
    Mentoring and Coaching Skills
    Flexibility and Mobility for Onsite Work
    Continuous Improvement Mindset
    Effective Communication Skills

    Some tips for your application 🫡

    Understand the Role: Thoroughly read the job description for the Senior Cloud Operations Engineer role. Make sure you understand the responsibilities and required skills, such as experience with Linux, Kubernetes, and IaC tools like Terraform.

    Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your leadership experience and any specific projects related to cloud operations or infrastructure support.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technology and your understanding of Accenture's values. Mention how your background aligns with their commitment to inclusion and diversity.

    Highlight Security Clearance Requirements: Since the role requires BPSS and SC security clearance, briefly mention your eligibility in your application. Ensure you meet the residency requirements and are prepared to declare your nationality.

    How to prepare for a job interview at Accenture UK & Ireland

    ✨Understand the Role

    Make sure you thoroughly understand the responsibilities of a Senior Cloud Operations Engineer. Familiarise yourself with key technologies mentioned in the job description, such as Kubernetes and Terraform, and be prepared to discuss your experience with them.

    ✨Showcase Leadership Skills

    Since this role involves leading support engineers, be ready to share examples of your leadership experience. Discuss how you've coordinated teams during critical incidents and how you approach mentoring junior engineers.

    ✨Prepare for Technical Questions

    Expect technical questions related to Linux systems, network architectures, and troubleshooting. Brush up on your knowledge and be ready to demonstrate your problem-solving skills through real-world scenarios.

    ✨Emphasise Continuous Improvement

    Accenture values continuous improvement, so think about how you've contributed to process enhancements in previous roles. Be prepared to discuss specific instances where you've identified areas for improvement and implemented changes.

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