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- Tasks: Lead operations of a nationwide healthcare billing platform and drive continuous improvement.
- Company: Join a dynamic healthcare organisation focused on service excellence.
- Benefits: Competitive salary, mentorship opportunities, and a chance to make a real impact.
- Why this job: Shape the future of healthcare billing while leading a high-performing team.
- Qualifications: 10-15 years in healthcare operations with strong leadership skills.
- Other info: Onsite role with fixed hours and flexibility for urgent operational needs.
The predicted salary is between 48000 - 72000 £ per year.
The Operations Manager is responsible for the end-to-end operational leadership of a nationwide healthcare billing platform supporting inpatient, outpatient, emergency, day surgery, and primary care settings. This role ensures stable, accurate, and compliant billing operations while driving continuous improvement, stakeholder alignment, and timely resolution of operational issues.
Key Responsibilities
- Lead day-to-day operations of the Healthcare Billing System, ensuring high availability, accuracy, and performance across all care settings.
- Manage and mentor a high-performing operations team, fostering accountability, collaboration, and service excellence.
- Engage key stakeholders including healthcare institutions and technology partners to ensure alignment and smooth integration.
- Drive process optimization and continuous improvement using data-driven performance monitoring and analytics.
- Proactively identify, assess, and mitigate operational and regulatory risks.
- Oversee system enhancements, upgrades, and initiatives, ensuring delivery within scope, timeline, and budget.
- Establish robust reporting and dashboards to provide operational insights to senior management.
Qualifications & Experience
- Strong expertise in incident, operations, and service delivery management.
- 10–15 years of experience in healthcare operations, service delivery, or billing/financial systems management.
- Proven experience leading large-scale, mission-critical systems and cross-functional teams.
- Hands-on experience managing high volumes of operational tickets using tools such as JIRA, ServiceNow, SCCD, or equivalent.
- Solid understanding of healthcare billing workflows, regulatory requirements, and financial systems.
- Familiarity with SAP BRIM (Hybris) and SAP S/4HANA is an advantage.
Core Competencies
- Strong leadership, communication, and stakeholder management skills.
- Excellent analytical, organizational, and problem-solving abilities.
- Ability to work independently, drive issue resolution, and operate effectively under pressure.
- Knowledge of service management frameworks is a plus.
- High sense of ownership and urgency in responding to production and operational issues.
Work Arrangement
Onsite role with fixed office hours, with flexibility to support ad-hoc non-office hour operational needs.
Tech Operations Lead (Incident/Service Delivery Management) in Penarth employer: ACCENTURE SG SERVICES PTE. LTD.
Contact Detail:
ACCENTURE SG SERVICES PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Operations Lead (Incident/Service Delivery Management) in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and tech industries. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their billing systems and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves incident management, be ready to discuss how you've tackled operational issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Tech Operations Lead (Incident/Service Delivery Management) in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Tech Operations Lead. Highlight your experience in incident and service delivery management, especially in healthcare operations. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any experience with tools like JIRA or ServiceNow.
Showcase Your Leadership Skills: We’re looking for someone who can lead and mentor a team. In your application, share examples of how you've successfully managed teams and driven performance improvements in past roles. We love a good success story!
Apply Through Our Website: To make sure your application gets into the right hands, apply directly through our website. It’s the best way for us to review your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at ACCENTURE SG SERVICES PTE. LTD.
✨Know Your Operations Inside Out
Make sure you understand the ins and outs of healthcare billing operations. Brush up on key processes, regulatory requirements, and any specific systems mentioned in the job description, like SAP BRIM or ServiceNow. This will show that you're not just familiar with the role but genuinely interested in how it all works.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you fostered collaboration or drove service excellence. Be ready to discuss your approach to mentoring and managing high-performing teams, as this is crucial for the Tech Operations Lead role.
✨Be Data-Driven
Since the role involves process optimisation and performance monitoring, come prepared with examples of how you've used data to drive improvements in previous positions. Highlight any experience you have with analytics tools or reporting dashboards, as this will demonstrate your ability to make informed decisions.
✨Engage Stakeholders Effectively
Think about how you've engaged with key stakeholders in your past roles. Prepare to discuss strategies you've used to ensure alignment and smooth integration with partners. This will be vital in showing that you can manage relationships effectively in a complex operational environment.
