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For Companies At a Glance
- Tasks: Lead the design and delivery of innovative ServiceNow solutions with AI workflows.
- Company: Join a forward-thinking company at the forefront of enterprise technology.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and transformation.
- Why this job: Shape the future of enterprise workflows and make a significant impact.
- Qualifications: 10+ years in IT, with strong ServiceNow architecture experience.
The predicted salary is between 90000 - 120000 £ per year.
Role Summary
Lead the architecture and delivery of enterprise-scale ServiceNow solutions, driving platform strategy, AI-enabled workflows, and multi-domain transformation across ITSM, ITOM, CSM, and HRSD.
Key Responsibilities
- Define end-to-end ServiceNow architecture and platform strategy
- Design scalable, integrated solutions across multiple modules
- Drive AI-enabled workflows (Virtual Agent, Predictive Intelligence, GenAI)
- Act as trusted advisor to senior stakeholders (CIO/CTO level)
- Oversee solution design, integrations, and delivery governance
- Support pre‑sales, solutioning, and practice development
Requirements
- 10–15+ years IT experience, with 5+ years in ServiceNow architecture
- Strong multi‑module expertise (ITSM, ITOM, CSM, HRSD)
- Proven experience in enterprise implementations and stakeholder management
- Hands‑on experience with integrations (API, cloud, middleware)
- ServiceNow CTA (preferred) and ITIL certification
Differentiators
- Experience with AI / GenAI on ServiceNow
- Consulting or transformation program experience
- Strong business + technology alignment mindset
Lead ServiceNow Architect (AI & Enterprise Workflows) in Penarth employer: ACCENTURE SG SERVICES PTE. LTD.
Contact Detail:
ACCENTURE SG SERVICES PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead ServiceNow Architect (AI & Enterprise Workflows) in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community and let them know you're on the hunt for a Lead ServiceNow Architect role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience with AI-enabled workflows and multi-domain transformations. Make sure they see you as the go-to person for all things ServiceNow.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of ITSM, ITOM, CSM, and HRSD. Be ready to discuss how you've driven platform strategy and delivered enterprise-scale solutions in the past. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Lead ServiceNow Architect (AI & Enterprise Workflows) in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow architecture and AI-enabled workflows. We want to see how your skills align with the role, so don’t be shy about showcasing your multi-module expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Lead ServiceNow Architect role. We love seeing passion and a clear understanding of our platform strategy.
Showcase Your Stakeholder Management Skills: Since this role involves acting as a trusted advisor to senior stakeholders, make sure to highlight your experience in stakeholder management. We want to know how you've successfully navigated complex enterprise implementations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ACCENTURE SG SERVICES PTE. LTD.
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the specifics of ServiceNow architecture and its various modules like ITSM, ITOM, CSM, and HRSD. Brush up on recent updates and features, especially those related to AI-enabled workflows, as this will show your commitment and expertise.
✨Prepare for Stakeholder Scenarios
Since you'll be acting as a trusted advisor to senior stakeholders, think about how you would approach discussions with CIOs and CTOs. Prepare examples of how you've successfully managed stakeholder relationships and delivered value in previous roles.
✨Showcase Your Integration Skills
Be ready to discuss your hands-on experience with integrations, including APIs, cloud solutions, and middleware. Have specific examples at the ready that demonstrate your ability to design and implement scalable solutions across multiple modules.
✨Highlight Your AI Experience
Given the focus on AI and GenAI, prepare to talk about any relevant projects or experiences you have in this area. Discuss how you've driven AI-enabled workflows in past roles and the impact they had on the organisation.