At a Glance
- Tasks: Lead the development and support of Oracle OSM solutions in telecom environments.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Attractive salary, health benefits, flexible work options, and growth opportunities.
- Other info: Great chance for career advancement in a supportive team environment.
- Why this job: Make a significant impact in a dynamic field with cutting-edge technology.
- Qualifications: Expertise in Oracle OSM and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a Senior Information Technology Support Manager to lead the development, deployment, and support of Oracle OSM-based solutions within telecom OSS/BSS environments. This role is critical in ensuring stable operations, high-quality delivery, and continuous improvement of order management systems in complex enterprise landscapes.
Key Responsibilities
- Lead development, enhancement, and support of Oracle OSM solutions aligned with business requirements
- Design, develop, and maintain OSM cartridges using OSM 7.4.x
- Drive troubleshooting, debugging, and issue resolution across production and non-production environments
- Manage deployment activities, including release planning, version control, and environment promotion
- Implement and maintain automation plugins using XQuery and Java
- Collaborate with cross-functional teams to ensure smooth integration across OSS/BSS systems
- Provide technical leadership and guidance to development and support teams
- Engage with stakeholders to ensure effective communication and timely delivery of solutions
Required Qualifications
- Strong expertise in Oracle OSM development and OSS/BSS concepts
- Hands-on experience developing and maintaining OSM cartridges (OSM 7.4.x)
- Proficiency in Oracle Communications Design Studio
- Experience in automation plugin development using XQuery and Java
- Hands-on experience in deployment, release management, and production support
- Good understanding of PSR Model and Order Transformation Manager
- Knowledge of WebLogic administration and OSM installation
- Experience with version control, branching, and release management processes
- Strong analytical, debugging, and problem-solving skills
- Effective communication and stakeholder management skills
Preferred Qualifications
- Domain knowledge in broadband and dark fibre technologies
- Knowledge of cartridge versioning and lifecycle management
- Understanding of message flows across systems and integration patterns within OSM
- Experience in scripting for build and deployment automation
- Leadership experience with team coordination in delivery environments
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.
Senior Information Technology Support Manager in Penarth employer: ACCENTURE PTE LTD
At Accenture, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Information Technology Support Manager, you will benefit from extensive professional development opportunities, competitive compensation, and a commitment to diversity and inclusion. Our location provides a vibrant environment where you can thrive while contributing to cutting-edge solutions in the telecom sector.
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We think this is how you could land Senior Information Technology Support Manager in Penarth
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Senior Information Technology Support Manager in Penarth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ACCENTURE PTE LTD.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ACCENTURE PTE LTD. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ACCENTURE PTE LTD
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
