At a Glance
- Tasks: Lead the design and implementation of AML workflow solutions for customer lifecycle management.
- Company: Join a leading financial institution focused on compliance and risk management.
- Benefits: Attractive salary, health benefits, flexible working options, and career development opportunities.
- Other info: Dynamic role with opportunities for professional growth in a fast-paced environment.
- Why this job: Make a real impact in optimising customer journeys and enhancing AML processes.
- Qualifications: 8+ years in business analysis with expertise in AML and customer lifecycle management.
The predicted salary is between 80000 - 100000 € per year.
Lead the functional design and implementation of workflow solutions for customer lifecycle management and AML risk review processes. This role focuses on optimizing end-to-end customer journeys from onboarding through ongoing monitoring, ensuring seamless integration of AML controls into operational workflows.
Key Responsibilities
- Lead business analysis for AML workflow projects covering customer lifecycle and risk review processes
- Design end-to-end workflows for customer onboarding, periodic review, and event-driven reviews
- Map customer journeys across KYC, CDD, EDD, and ongoing monitoring stages
- Define business rules for customer risk classification and review frequency determination
- Design workflow automation for AML risk review processes and case management
- Create functional specifications for workflow orchestration platforms
- Analyze current manual processes and identify automation opportunities
- Design escalation matrices and approval workflows for high-risk customers
- Develop requirements for customer 360 degree risk views and consolidated risk profiles
- Support integration of workflow solutions with KYC utilities and external data providers
- Design management information (MI) dashboards for workflow monitoring
- Create user stories and acceptance criteria for development teams
- Develop process documentation and standard operating procedures
Required Skills & Knowledge
- Workflow Design: Expertise in designing complex business workflows and case management systems
- Customer Lifecycle: Deep understanding of KYC/CDD/EDD processes and customer risk management
- AML Risk Review: Experience with periodic review, trigger-based review, and ongoing monitoring workflows
- Business Analysis: 8+ years as FBA in banking, with focus on Risk/Compliance operations
- Process Optimization: Experience with Lean/Six Sigma or similar process improvement methodologies
- Systems Integration: Knowledge of integrating workflow platforms with CRM, KYC, and AML systems
- Data Management: Understanding of customer data models, risk data aggregation
- Regulatory: Strong knowledge of MAS Notice 626, FATF recommendations, risk-based approach
Preferred Qualifications
- CAMS, CFE, or equivalent AML certification
- Certification in process improvement (Lean, Six Sigma)
- Experience with workflow platforms (Pega, Appian, Camunda, or similar)
- Knowledge of customer journey mapping and design thinking
- Familiarity with KYC utilities and external data providers (World-Check, Dow Jones, etc.)
- Experience with case management and investigation platforms
- Understanding of robotic process automation (RPA) in AML operations
- Previous experience at Singapore banks on KYC/AML transformation projects
Lead Functional BA - AML Workflow & Customer Lifecycle in Penarth employer: ACCENTURE PTE LTD
As a leading employer in the financial services sector, we offer a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement, particularly in the realm of AML and customer lifecycle management. Located in Singapore, our team enjoys a vibrant culture that values diversity and encourages a proactive approach to problem-solving, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Functional BA - AML Workflow & Customer Lifecycle in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and compliance sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to AML workflows and customer lifecycle management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. Show them how your experience aligns with their needs!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or message can show your enthusiasm and keep you on their radar. It’s a great way to stand out from the crowd!
✨Tip Number 4
Tailor your pitch! When you get the chance to speak with recruiters or during interviews, highlight your expertise in workflow design and process optimisation. Make sure they see how your skills can directly benefit their AML risk review processes.
We think you need these skills to ace Lead Functional BA - AML Workflow & Customer Lifecycle in Penarth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in workflow design and customer lifecycle management, especially in AML risk review processes. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Lead Functional BA role. Share specific examples of your past work in KYC/CDD/EDD processes and how you've optimised workflows in the past.
Showcase Your Skills:Don’t just list your skills; demonstrate them! If you have experience with Lean/Six Sigma or workflow platforms like Pega or Appian, make sure to include that. We love seeing how you’ve applied your knowledge in real-world scenarios.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at ACCENTURE PTE LTD
✨Know Your AML Stuff
Make sure you brush up on your knowledge of AML regulations and customer lifecycle processes. Be ready to discuss how you've applied KYC, CDD, and EDD in previous roles. This will show that you understand the complexities of the job and can hit the ground running.
✨Showcase Your Workflow Design Skills
Prepare examples of complex workflows you've designed or optimised in the past. Be specific about the tools you used, like Pega or Appian, and how your designs improved efficiency. This will demonstrate your hands-on experience and problem-solving abilities.
✨Be Ready for Process Improvement Talk
Since process optimisation is key, be prepared to discuss methodologies like Lean or Six Sigma. Share instances where you've identified automation opportunities or streamlined processes, as this will highlight your analytical skills and proactive approach.
✨Understand the Customer Journey
Familiarise yourself with customer journey mapping and be ready to explain how you would enhance the customer experience from onboarding to ongoing monitoring. Discussing your insights on integrating AML controls into operational workflows will show your strategic thinking.
