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For Companies At a Glance
- Tasks: Design and optimise customer journeys for top-tier clients, enhancing satisfaction and loyalty.
- Company: Join Accenture, a leader in transforming organisations globally.
- Benefits: Competitive salary, career growth, and the chance to work on innovative projects.
- Other info: Collaborative environment with opportunities for continuous improvement and learning.
- Why this job: Make a real impact by improving customer experiences and driving innovation.
- Qualifications: 7–15 years in Customer Experience or related fields, with strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements, and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
About the Role
We are seeking a Customer Experience Manager to design, build, and optimize end‑to‑end customer journeys for enterprise clients. You will partner with cross‑functional teams to deliver seamless, data‑driven experiences that improve customer satisfaction, loyalty, and lifetime value.
Key Responsibilities
- Lead discovery and assessment of existing customer journeys and experience gaps
- Develop CX strategies, journey maps, and service blueprints based on insights and customer research
- Translate customer needs into actionable business and technical requirements
- Partner with marketing, digital, product, and operations teams to implement CX improvements
- Monitor customer experience KPIs across channels and surface insights to stakeholders
- Facilitate workshops, design sprints, and co‑creation sessions with clients
- Present recommendations and roadmap plans to senior stakeholders
- Identify opportunities for continuous improvement and innovation in customer engagement
Required Qualifications
- 7–15 years of experience in Customer Experience, Digital Transformation, Service Design, or related areas
- Strong understanding of customer journey mapping, design thinking, and CX frameworks
- Experience in qualitative and quantitative research methods
- Ability to interpret customer and business data to generate insights
- Proven track record managing stakeholders in large enterprise environments
- Excellent communication, storytelling, and presentation skills
- Ability to lead cross‑functional teams and deliver outcomes in fast‑paced settings
Preferred Qualifications
- Experience with CX tools (e.g., Qualtrics, Medallia, UX research platforms)
- Exposure to MarTech, CRM, or digital product environments
- Background in consulting, digital agencies, or innovation labs
- Knowledge of omnichannel experience design and customer analytics
Customer Experience Manager in Penarth employer: ACCENTURE PTE LTD
Contact Detail:
ACCENTURE PTE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Penarth
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Accenture. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Customer Experience Manager.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer journey mapping and CX strategies. When you get the chance to chat with hiring managers, share specific examples of how you've improved customer satisfaction in the past.
✨Tip Number 3
Be ready for the interview! Research Accenture’s recent projects and think about how your skills can contribute to their goals. Practise answering common interview questions, but also be prepared to discuss how you would tackle specific challenges they face in customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Accenture. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Customer Experience Manager in Penarth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your experience in customer journey mapping and any relevant projects that showcase your skills in designing seamless experiences.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you improved customer satisfaction or engagement.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications, so feel free to share your passion for customer experience and any innovative ideas you have.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at ACCENTURE PTE LTD
✨Know Your Customer Journeys
Before the interview, dive deep into understanding customer journey mapping and the specific frameworks mentioned in the job description. Be ready to discuss how you've previously identified experience gaps and implemented strategies to enhance customer satisfaction.
✨Showcase Your Data Skills
Prepare examples of how you've used qualitative and quantitative research methods to generate insights. Highlight any experience with CX tools like Qualtrics or Medallia, as this will demonstrate your technical proficiency and ability to drive data-driven decisions.
✨Communicate Effectively
Practice your storytelling and presentation skills. You might be asked to present recommendations or roadmap plans, so think about how you can clearly articulate your ideas and engage stakeholders. Use real-life examples to illustrate your points.
✨Collaborate Like a Pro
Since the role involves partnering with cross-functional teams, be prepared to discuss your experience in leading workshops and co-creation sessions. Share specific instances where you successfully collaborated with marketing, digital, or product teams to implement CX improvements.