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- Tasks: Support customers by resolving advertising issues and enhancing their experience.
- Company: Join Accenture, a leading solutions and services company focused on innovation.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Flexible shifts and a chance to mentor others while developing your skills.
- Why this job: Be part of a team that values technology and human ingenuity to create real impact.
- Qualifications: Diploma holder with customer service experience preferred; fresh graduates welcome.
The predicted salary is between 28800 - 43200 £ per year.
Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world.
Through our Reinvention Services, we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders.
Key Responsibilities
- Develop deep knowledge within a complex product group.
- Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or debugging.
- Own tasks end-to-end until they are assigned to a specialist.
- Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers' desired outcome.
- Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team.
- Partner with product support group specialists to determine solutions to advertising bugs and product confusion.
- Facilitate a high-end customer experience related to support for advertising bugs.
- Mentor team members and own product support areas.
- Identify areas of improvement in the existing process.
Qualifications
- Diploma holder.
- 1 year of experience preferred in Customer Service/Call Centre field of work. Open for fresh diploma graduates as well.
- Excellent oral and written communication skills required.
- Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
- Aptitude to support sophisticated products.
- Ability to overcome a product learning curve.
- Ability to think critically and problem seek.
- Ability to work in teams.
- Good written communication skills to support client correspondence and email-based queries.
- Proficient with using computers.
- Able to work on Shifting schedule – AM shift 7AM to 4PM and PM shift 11AM to 8PM with weekend work rotating monthly according to client demands.
Customer Contact Communications Representative in Penarth employer: ACCENTURE PTE LTD
Contact Detail:
ACCENTURE PTE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Communications Representative in Penarth
✨Tip Number 1
Get to know the company inside out! Research Accenture's values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer contact, make sure you can clearly explain complex issues in simple terms. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Accenture.
We think you need these skills to ace Customer Contact Communications Representative in Penarth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Contact Communications Representative role. Highlight your relevant experience in customer service and any skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role requires excellent written communication, don’t hold back! Use clear and concise language in your application. We’re looking for candidates who can effectively communicate complex ideas, so let your writing shine.
Highlight Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We love seeing candidates who can think critically and resolve issues efficiently, especially when it comes to customer support.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ACCENTURE PTE LTD
✨Know the Company Inside Out
Before your interview, take some time to research Accenture thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Contact Communications Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach troubleshooting and resolving issues. Think of specific scenarios where you identified a problem, analysed it, and came up with a solution. This will highlight your critical thinking skills, which are essential for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools you'll be using, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team.