About the Role
Join Accenture Song and help clients create meaningful, human-centered experiences that drive growth, loyalty, and business value. As an Experience Transformation Consultant, you will bridge business, customer, design, and technology perspectives to shape and deliver transformation initiatives across customer experience, employee experience, digital products, and service ecosystems.
You will work alongside strategists, experience designers, product owners, and technology teams to understand customer and business needs, define future-state experiences, and translate insights into executable solutions that improve outcomes across the end-to-end journey.
Key Responsibilities
- Conduct stakeholder interviews, workshops, and discovery sessions to understand business objectives, customer needs, pain points, and transformation opportunities.
- Analyze and document customer journeys, service blueprints, business processes, and experience ecosystems to identify opportunities for innovation and optimization.
- Translate strategic business and customer requirements into user stories, functional requirements, acceptance criteria, and delivery backlogs.
- Partner with Experience Design, Product, Data, and Technology teams to ensure business requirements align with intended customer and employee experiences.
- Support experience-led transformation programs by evaluating current-state capabilities and defining future-state operating models and processes.
- Leverage qualitative and quantitative insights, customer feedback, research findings, and business data to inform recommendations and decision-making.
- Facilitate cross-functional alignment between business stakeholders and delivery teams throughout the project lifecycle.
- Support Agile delivery activities including backlog prioritization, sprint planning, user acceptance testing, and solution validation.
Required Qualifications
- Bachelor’s degree in Business, Information Systems, Marketing, Psychology, Design, Engineering, or a related discipline.
- Minimum 3 years of experience in business analysis, customer experience transformation, digital transformation, product delivery, consulting, or related roles.
- Experience gathering and documenting business, functional, and user requirements for digital or transformation initiatives.
- Strong understanding of customer journey mapping, process analysis, design thinking, and human-centered design principles.
- Demonstrated ability to synthesize complex information and translate business needs into actionable recommendations.
- Experience working in Agile delivery environments and collaborating with multidisciplinary teams.
- Excellent communication, facilitation, stakeholder management, and problem-solving skills.
Preferred Qualifications
- Experience supporting Customer Experience (CX),Employee Experience (EX), Digital Product, Commerce, Marketing, or Service Transformation programs.
- Familiarity with service design methodologies, journey orchestration, and experience measurement frameworks.
- Experience using tools such as Miro, Figma, Jira, Confluence, Adobe Analytics, Power BI, Tableau, or similar platforms.
- Consulting experience within a professional services or transformation environment.
- Certifications in Agile, Scrum, Business Analysis, Product Management, Service Design, or Design Thinking.
About the Company / Team
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World's Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Experience Transformation Consultant employer: ACCENTURE PTE LTD
Accenture is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Oracle Cloud HCM Architects to thrive. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work on cutting-edge projects in a dynamic environment. Located in a vibrant area, Accenture offers unique advantages such as flexible working arrangements and a commitment to diversity and inclusion, ensuring that every team member feels valued and empowered.
