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- Tasks: Support customers by resolving advertising issues and ensuring a top-notch experience.
- Company: Accenture, a leading solutions and services company focused on innovation.
- Benefits: Competitive salary, flexible shifts, and opportunities for growth.
- Other info: Work in a collaborative environment with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real impact in customer communications.
- Qualifications: Diploma holder with strong communication skills; fresh graduates welcome!
The predicted salary is between 25000 - 32000 £ per year.
Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world.
Through our Reinvention Services, we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders.
Key Responsibilities
- Develop deep knowledge within a complex product group.
- Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or debugging.
- Own tasks end-to-end until they are assigned to a specialist.
- Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers' desired outcome.
- Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team.
- Partner with product support group specialists to determine solutions to advertising bugs and product confusion.
- Facilitate a high-end customer experience related to support for advertising bugs.
- Mentor team members and own product support areas.
- Identify areas of improvement in the existing process.
Qualifications
- Diploma holder.
- 1 year of experience preferred in Customer Service/Call Centre field of work. Open for fresh diploma graduates as well.
- Excellent oral and written communication skills required.
- Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
- Aptitude to support sophisticated products.
- Ability to overcome a product learning curve.
- Ability to think critically and problem seek.
- Ability to work in teams.
- Good written communication skills to support client correspondence and email-based queries.
- Proficient with using computers.
- Able to work on Shifting schedule – AM shift 7AM to 4PM and PM shift 11AM to 8PM with weekend work rotating monthly according to client demands.
Customer Contact Communications Representative employer: ACCENTURE PTE LTD
Contact Detail:
ACCENTURE PTE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Communications Representative
✨Tip Number 1
Get to know the company inside out! Research Accenture's values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer contact, make sure you can clearly explain complex issues in simple terms. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Accenture.
We think you need these skills to ace Customer Contact Communications Representative
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand the role inside out. Dive into the job description and highlight the key responsibilities and qualifications. This will help us see how your skills align with what we're looking for.
Tailor Your Application: Don’t just send a generic application! Personalise your cover letter and CV to reflect your experience and how it relates to the Customer Contact Communications Representative role. We love seeing candidates who take the time to connect their background with our needs.
Show Off Your Communication Skills: Since this role requires excellent written communication, make sure your application is clear, concise, and free of errors. Use simple language and structure your thoughts logically. This is your chance to demonstrate your ability to communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about us and what we do!
How to prepare for a job interview at ACCENTURE PTE LTD
✨Know the Company Inside Out
Before your interview, take some time to research Accenture thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Contact Communications Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach troubleshooting and resolving issues. Think of specific instances where you identified a problem, analysed it, and came up with a solution. This will highlight your critical thinking skills, which are essential for this role.
✨Prepare for Teamwork Questions
Since teamwork is crucial in this position, be prepared to share experiences where you collaborated with others. Think about challenges you faced as a team and how you contributed to overcoming them. This will show that you're a team player who can thrive in a collaborative environment.