Delivery Lead D365 CE

Travel: Flexibility to travel to client Sites

Generative and agentic AI presents a huge opportunity for our clients to reinvent sales and service. This is a high growth area for the Accenture Microsoft Business Group (AMBG), triggered by Microsoft’s significant investments in AI via Copilot and agents, and the continued expansion of the Dynamics 365 platform. As a result, we have created a new Senior Manager Technical Architect role to help our clients discover and assess the potential of the Microsoft Customer Engagement solutions, and to develop the architecture and roadmap required to deliver the platform across their organisation. In this highly visible role, you will envision and design innovative solutions and services for Accenture’s enterprise clients. You act as their trusted advisor, taking ownership of the technical architecture within the solution from early-stage meetings through the delivery lifecycle.

Accenture offers a unique opportunity for impact and career growth. In AMBG you will be part of a unique joint venture with Microsoft of over 80,000 professionals, 20 times Microsoft Global SI Partner of the Year, and recognised as a leader across categories including AI and Business Applications by analysts including Everest Group, Forrester, and IDC. We also offer our clients a complete partnership at every stage of their sales transformation journey from defining customer strategy through delivery of technology and into a managed service or even outcome-based customer operations offerings.

Summary

You will take charge of leading our most critical and complex projects and programmes, with full accountability of delivery. You will be responsible for nurturing and maintaining strong client relationships to ensure delivery excellence and client satisfaction are achieved. Adhering to schedule, budget and quality benchmarks are expected. Your role will be instrumental in growing our clients and supporting both theirs and our growth. Additionally, you will have the opportunity to provide mentorship and technical expertise to our talented colleagues.

Key Responsibilities

• Have delivery accountability of contracted solutions at the programme or project level, ensuring adherence to deal economics, schedule, and quality standards.
• Effectively managing overall project/programme risks, making critical adjustments as necessary and gaining buy-in from senior management for key project plans.
• Overseeing and driving the development, implementation, and maintenance of comprehensive project work plans.
• Accountability of the traceability of project requirements throughout the project life cycle.
• Providing strategic direction for all change management activities and supporting clients in their change enablement processes.
• Seek out growth opportunities for the account, the client, the team and our people.
• Mentoring and developing team members, providing oversight to the management of relationships with suppliers and subcontractors.
• Demonstrate your client communication skills at all levels, including executive level, with consideration for different cultures and first languages.
• Be the escalation point for delivery issues taking a hands-on approach where necessary to course correct troublesome projects.
• Ensure consistent programme governance is in place, attend and contribute in steering meetings and project progress updates.
• Manage the expectations of the Client and the teams.
• Manage the sales process: Review the solution to confirm it can be delivered within the budget available.
• Draft or review contracts ensuring scope, dependencies and risks can be managed.
• Ensure deliverables and work products are achievable.
• Review staffing proposals to ensure they have the right skills and capability.

Skills and experiences

• Specific experience implementing Dynamics 365 CE or ERP for Enterprise level clients.
• Extensive understanding of contract terms and interpretation, coupled with excellent customer expectations management skills.
• Proven experience employing key Project/Program Management disciplines, ensuring effective estimation, work planning, and scope management.
• Proficiency in project management methods, tools, and techniques, complemented by a working knowledge of Microsoft platform technologies.
• In-depth expertise in Microsoft Project and Azure DevOps (ADO), enabling precise project tracking and control.
• Good knowledge of Earned Value reporting, contributing to sound financial decision-making.
• Strong people management abilities, including team leadership and mentorship.
• While not required, having a Project Management Institute (PMI) PMP or PgM certification and a Bachelor's degree in a business or technology-related field will be advantageous.

We value a blend of expertise and educational background to drive innovation and excellence in our projects. Deliverables management is key.

What will set you apart:

Ideal candidates who have very strong project management experience in an IT and consulting environment, particularly for global external clients. Additionally, they should possess strong direct people management experience for on and offshore resources, enabling them to lead and mentor effectively.

What’s in it for you:

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ holiday per year, car allowance, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.