At a Glance
- Tasks: Manage collections for delinquent accounts and facilitate payment settlements.
- Company: Accentuate Staffing, a supportive and dynamic workplace in Raleigh.
- Benefits: Hybrid work schedule, competitive pay, and opportunities for growth.
- Other info: Bilingual candidates are encouraged to apply; strong Excel skills are a plus.
- Why this job: Join a team where your skills can make a real difference in customer service.
- Qualifications: High school diploma with 1-3 years of collections experience preferred.
The predicted salary is between 27000 - 33000 £ per year.
Accentuate Staffing is currently seeking a Collections Specialist for our client located in Raleigh.
The Collections Specialist will report to the Collections Supervisor and is responsible for the collections process for all delinquent balances.
In addition to the referral process to external collection agencies, the Collections Specialist is responsible for facilitating contracts related to internally managed settlements and extended payment terms.
Once fully trained, there is an opportunity for a HYBRID schedule.
Responsibilities
- Performing outbound calls and or emails to policyholders and agents regarding delinquent accounts, including sending notifications of past due balances
- Manage polices in the Case Management tool
- Follow up with policyholders and agents as necessary
- Monitor late and final notices on delinquent accounts
- Execute customer interactions with excellent customer service
- Prepare and manage contracts for special payment terms
- Facilitate settlement process for delinquent accounts including contracts
- Process cancellations and reinstatements on delinquent accounts
- Process tasks for starting and stopping dunning
- Review process exceptions
- Partner with other departments on projects
- Escalate cases based on more severe aging of delinquency
Requirements
- Minimum high school degree, with at least 1-3 years of previous collections experience, or an equivalent combination of education and experience
- Associates degree in a business field preferred
- Strong Excel skills
- Must have a strong customer service focus
- Strong problem solving, decision-making and analytical skills
- Strong organization and time management skills
- Property & Casualty Insurance industry experience preferred
- Bilingual candidates (English/Spanish)
- Show capacity to work in team setting and manage peer relationships
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Collections Specialist in Evercreech employer: Accentuate Staffing
Accentuate Staffing is an exceptional employer that values its employees by fostering a supportive work culture and offering opportunities for professional growth. Located in the vibrant city of Raleigh, our company provides a hybrid work schedule once fully trained, allowing for a balanced work-life dynamic. With a strong emphasis on customer service and teamwork, we ensure that our Collections Specialists are equipped with the skills and resources needed to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist in Evercreech
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Accentuate Staffing. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Accentuate Staffing.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Accentuate Staffing. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Collections Specialist in Evercreech
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Accentuate Staffing and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Accentuate Staffing how you can be a team player!
How to prepare for a job interview at Accentuate Staffing
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Accentuate Staffing.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Accentuate Staffing's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
