At a Glance
- Tasks: Support residents in independent living, fostering community and resolving challenges with empathy.
- Company: Join a mission-driven organisation dedicated to providing safe, affordable homes.
- Benefits: Competitive salary, 28 days holiday, health perks, and career growth opportunities.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real difference in people's lives by creating supportive environments.
- Qualifications: Experience in housing management and strong communication skills required.
A place to create moments that matter.
Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region.
Salary: £30,912 per annum Permanent, 35 hours per week, Monday - Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
The role: At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
What You’ll Do:
- Be a visible, supportive presence in our schemes, building strong relationships with residents.
- Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
- Encourage community engagement and help residents live independently for as long as possible.
- Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
- Collaborate with internal teams and external partners to deliver joined-up support.
- Escalate and take cases to court as a last resort, ensuring all other options have been explored first.
Why This Role Matters: You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.
Salary: The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
About you:
- Experience delivering housing management services within a specialist or generic housing context.
- CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
- Strong understanding of anti-social behaviour management and rental income collection processes.
- Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
- Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
- Knowledge of safeguarding practices within a housing context.
- Regular business travel will be necessary to other Accent sites and off-site meetings as required.
Successful candidates will undergo a DBS check and social media checks as part of our onboarding process.
Interviews: We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 26th June via Teams.
Stage 2: An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 3rd July at our Bradford office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future: We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Specialist Housing Partner (Independent Living Housing Officer) in York employer: Accent Housing
At Accent, we are dedicated to creating safe and supportive environments where everyone can thrive. As a Specialist Housing Partner in the Yorkshire region, you will not only have the opportunity to make a meaningful impact on residents' lives but also benefit from a collaborative work culture that prioritises employee growth and wellbeing. With generous holiday allowances, health benefits, and a commitment to your professional development, this is an excellent place to build a rewarding career while championing the right to a home for all.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Housing Partner (Independent Living Housing Officer) in York
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This will help you connect your experience to what they care about, showing that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can help create those safe, supportive environments they’re looking for.
✨Tip Number 3
Be ready to share real-life examples! Think of situations where you've tackled challenges like anti-social behaviour or helped someone maintain their independence. These stories will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics or how they support community engagement. It’s a great way to demonstrate your enthusiasm for the role.
We think you need these skills to ace Specialist Housing Partner (Independent Living Housing Officer) in York
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for housing and helping others shine through. We want to see that you genuinely care about making a difference in people's lives.
Tailor Your CV:Make sure your CV is tailored to the role of Specialist Housing Partner. Highlight relevant experience and skills that match the job description, especially around housing management and community engagement.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter.
How to prepare for a job interview at Accent Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Specialist Housing Partner inside out. Familiarise yourself with the key responsibilities, like supporting residents and managing tenancy issues. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
This role is all about building relationships and supporting residents. Be prepared to share examples from your past experiences where you've demonstrated empathy and problem-solving skills. Think about times when you've helped someone through a tough situation or resolved conflicts effectively.
✨Engage with the Community
Since you'll be working closely with residents, it's important to show your commitment to community engagement. During the interview, discuss any previous experience you have in fostering community spirit or encouraging participation among residents. This will highlight your ability to create a thriving environment.
✨Prepare for Scenario Questions
Expect behavioural and scenario-based questions during the interview. Practice answering questions that relate to real-life situations you might face in this role, such as handling anti-social behaviour or managing rent arrears. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
