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- Tasks: Support families by managing leasehold and homeownership queries with expertise and empathy.
- Company: Accent, a leading housing organisation dedicated to providing affordable homes.
- Benefits: 28 days holiday, health plans, flexible working, and career development opportunities.
- Why this job: Make a real impact on people's lives while growing your career in a supportive environment.
- Qualifications: Experience in leasehold legislation and customer service; coaching skills are a plus.
- Other info: Join a diverse team committed to positive change and community engagement.
The predicted salary is between 44736 - 49736 £ per year.
A place to create moments that matter.
Location: East, Hybrid with travel
Salary: £44,736 per annum
Contract: Permanent, 35 hours per week, Monday to Friday
Thousands of families rely on us for a safe, affordable home and as the housing crisis deepens, our work matters more than ever. Our belief that everyone deserves a place to call home drives everything we do. Together, we champion our customers, support them, and drive positive change.
About the role
As a Senior Leasehold & Homeownership Officer, you'll bring specialist knowledge to the team and act as the escalation point for complex or high-risk cases. You'll advise on lease interpretation, service charges, income, property management, and ASB, ensuring clear and accurate responses for customers. You'll coach and support colleagues, helping them handle challenging queries confidently. Your expertise will help deliver one seamless service across mixed-tenure sites.
Part of something bigger
You'll support your team while also contributing to a national network of leasehold and homeownership professionals. You'll share best practice, support organisation-wide initiatives, and help improve standards across Accent. Visibility is important in this role; you'll spend time on mixed-tenure sites, carrying out inspections, engaging with residents, and building strong relationships within the community.
Collaboration at the core
You'll work closely with Housing and Leasehold teams to ensure customers receive one consistent Accent service. You'll also manage relationships with external managing agents and third-party providers, navigating complex issues to achieve positive customer outcomes.
Why this role matters
This is a chance to shape the customer experience for homeowners and leaseholders, improving clarity, fairness, and service delivery. If you're passionate about homeownership and want a role with influence, visibility, and room to grow, we'd love to hear from you.
Salary
Spot salary: £44,736 per annum. Candidates still developing some skills may start 5-10% below the spot rate, with clear support to progress. This role also includes an essential car user allowance.
About you
- Strong understanding of leasehold & homeownership legislation
- Experience supervising or coaching others
- Ability to deliver empathetic, customer-focused service
- Understanding of service charges, income collection, and dispute resolution
- Able to prioritise and manage a busy workload
- Confident handling complex or technical queries
- Relevant qualification (CIH Level 4/IRPM/RICS) or willingness to work towards it
- Full UK driving licence and access to a vehicle
Pre-employment checks (DBS and social media screening) will apply.
Interviews
Stage 1: A Place to Connect - Introductory call with the hiring manager. Planned date: 8th April via Teams.
Stage 2: A Place to Show Your Strengths - Role-related presentation and behavioural/scenario-based interview with a Congruity Questionnaire completed beforehand. Planned date: 17th April at our Peterborough office.
We aim to make the process clear, supportive, and valuable ensuring you feel informed and confident throughout.
A place to build a future
We're ambitious and want people who want to grow with us. You'll have opportunities to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
What you can look forward to:
- 28 days holiday plus bank holidays, birthday leave, and the option to buy more
- Cash health plan, Health MOTs, online GP, gym discounts, and a volunteering day
- Car leasing, salary sacrifice schemes, and discounts platform
- Defined Contribution or Defined Benefit pension schemes and life assurance
- Enhanced parental leave and flexible working options
- Leadership Academy, apprenticeships, and management development
This is more than a job; it's a place where you can make an impact, feel valued, and be rewarded for what you do.
We're committed to inclusion. We value diversity and aim to create a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments, just let us know.
Please note you must already have the right to live and work in the UK, as Accent does not hold a sponsorship licence. If you're looking for a place where you can make a positive difference, apply now.
Recruitment agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches for this role.
Senior Leasehold & Homeownership Officer employer: ACCENT housing
Contact Detail:
ACCENT housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Leasehold & Homeownership Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Accent and its values. This will help you connect your experience with their mission, showing that you're not just another candidate but someone who truly aligns with their goals.
✨Tip Number 2
Practice makes perfect! Prepare for the role-related presentation by rehearsing your key points. Think about how your skills in leasehold and homeownership can directly benefit the team and the customers. Confidence is key!
✨Tip Number 3
Network like a pro! Use LinkedIn or local events to connect with current employees or others in the housing sector. They might share insights about the interview process or what it’s really like to work at Accent, giving you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Leasehold & Homeownership Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for homeownership and helping others shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your CV: Make sure your CV is tailored to the role of Senior Leasehold & Homeownership Officer. Highlight your relevant experience and skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your experience and qualifications. We appreciate clarity, especially when it comes to complex topics like leasehold legislation.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ACCENT housing
✨Know Your Legislation
Make sure you brush up on leasehold and homeownership legislation before the interview. Being able to discuss relevant laws and how they apply to real-life scenarios will show your expertise and confidence in handling complex queries.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you've successfully managed challenging situations, especially those involving service charges or dispute resolution.
✨Showcase Your Coaching Skills
Since this role involves coaching colleagues, be ready to share specific instances where you've supported others in their development. Highlight your approach to mentoring and how it has positively impacted team performance.
✨Engage with the Community
Demonstrate your understanding of the importance of community engagement. Be prepared to discuss how you would build relationships with residents and external partners to ensure a seamless service delivery across mixed-tenure sites.