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- Tasks: Analyse service charges, verify data, and ensure fairness for our customers.
- Company: Join a transformative organisation dedicated to providing affordable homes.
- Benefits: Enjoy 28 days holiday, health perks, and career development opportunities.
- Other info: Hybrid role with travel, offering a dynamic work environment.
- Why this job: Be part of a team driving real change in the housing sector.
- Qualifications: Experience in finance or property services with strong analytical skills.
The predicted salary is between 34191 - 34191 £ per year.
A place to drive change
Location: Peterborough or Camberley, hybrid with regular travel to our schemes.
Salary: £34,191 per annum
2 year fixed term contract, 35 hours per week, Monday – Friday 9am to 5pm.
We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.
We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.
If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.
About the role
As our Service Charge Specialist, you won’t just crunch numbers; you’ll dig deeper. Visiting sites, verifying data, and thinking beyond the surface, you’ll uncover the true story behind service charge schedules. Your pragmatic approach will spot discrepancies, distinguish errors from necessary adjustments, and ensure every scheme’s data stands up to scrutiny. Working closely with Asset teams and leadership, you’ll help future-proof our processes, ensuring accurate apportionments aligned with tenancy and lease agreements. Your efforts will directly impact customers, safeguarding fairness and improving data integrity across Accent. This role involves national travel and site visits, offering variety and the chance to get hands-on with the properties we serve. If you’re inquisitive, thorough, and ready to make a real difference, we want to hear from you.
About you
The ideal candidate will have proven experience in service charge management, finance, or property services within the housing sector. Strong analytical skills and excellent attention to detail are essential, along with the ability to interpret complex residential leases and identify discrepancies. Proficiency in Excel, finance systems, and housing management software is expected, as is the ability to communicate clearly and effectively with a range of stakeholders. The role also demands a collaborative, customer-focused approach and the ability to work confidently with both internal teams and external partners.
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Service Charge Specialist Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
- Stage 1: A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 22nd May via Teams.
- Stage 2: A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Planned date: 1st June at our Peterborough or 2nd June at our Camberley office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
- Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Service Charge Specialist in Peterborough employer: Accent Housing
Contact Detail:
Accent Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Specialist in Peterborough
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their transformation journey.
✨Tip Number 2
Practice makes perfect! Prepare for the interview by going through common questions related to service charge management and finance. Think about how your experience aligns with their needs and be ready to share specific examples.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Charge Specialist in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Charge Specialist role. Highlight your experience in service charge management and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from showcasing examples where you've used these skills effectively. Whether it’s spotting discrepancies or interpreting complex leases, let us know how you’ve made an impact in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We want to see your personality shine through, so make it easy for us to understand your experience and motivations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Accent Housing
✨Know Your Numbers
As a Service Charge Specialist, you'll be dealing with financial data regularly. Brush up on your understanding of service charge management and be ready to discuss how you've handled discrepancies in the past. Prepare examples that showcase your analytical skills and attention to detail.
✨Familiarise Yourself with the Role
Take the time to thoroughly read the job description and understand the key responsibilities. Think about how your previous experiences align with the role's requirements, especially regarding interpreting residential leases and working with finance systems. This will help you articulate your fit during the interview.
✨Prepare for Scenario-Based Questions
Expect to face behavioural and scenario-based questions that assess how you apply your knowledge in real-life situations. Practice answering questions like, 'How would you handle a discrepancy in service charge data?' This will demonstrate your problem-solving skills and pragmatic approach.
✨Show Your Collaborative Spirit
This role requires working closely with various teams and stakeholders. Be prepared to discuss examples of how you've successfully collaborated in the past. Highlight your customer-focused approach and how you’ve contributed to team success, as this aligns with the company's values.