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- Tasks: Analyse service charges, verify data, and ensure fairness for our customers.
- Company: Join a transformative housing organisation dedicated to providing affordable homes.
- Benefits: Enjoy 28 days holiday, health perks, and career development opportunities.
- Other info: Hybrid role with travel, offering a dynamic work experience.
- Why this job: Make a real impact while growing your skills in a collaborative environment.
- Qualifications: Experience in finance or property services with strong analytical skills required.
The predicted salary is between 34191 - 34191 £ per year.
A place to drive change
Location: Peterborough or Camberley, hybrid with regular travel to our schemes.
Salary: £34,191 per annum
2 year fixed term contract, 35 hours per week, Monday – Friday 9am to 5pm.
We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.
We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.
If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.
About the role
As our Service Charge Analyst, you won’t just crunch numbers; you’ll dig deeper. Visiting sites, verifying data, and thinking beyond the surface, you’ll uncover the true story behind service charge schedules. Your pragmatic approach will spot discrepancies, distinguish errors from necessary adjustments, and ensure every scheme’s data stands up to scrutiny. Working closely with Asset teams and leadership, you’ll help future-proof our processes, ensuring accurate apportionments aligned with tenancy and lease agreements. Your efforts will directly impact customers, safeguarding fairness and improving data integrity across Accent. This role involves national travel and site visits, offering variety and the chance to get hands-on with the properties we serve. If you’re inquisitive, thorough, and ready to make a real difference, we want to hear from you.
About you
The ideal candidate will have proven experience in service charge management, finance, or property services within the housing sector. Strong analytical skills and excellent attention to detail are essential, along with the ability to interpret complex residential leases and identify discrepancies. Proficiency in Excel, finance systems, and housing management software is expected, as is the ability to communicate clearly and effectively with a range of stakeholders. The role also demands a collaborative, customer-focused approach and the ability to work confidently with both internal teams and external partners.
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Service Charge Analyst Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
- Stage 1: A Place to Connect - A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 22nd May via Teams.
- Stage 2: A Place to Show Your Strengths - A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Planned date: 1st June at our Peterborough or 2nd June at our Camberley office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
- Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Service Charge Analyst in Peterborough employer: Accent Housing
Contact Detail:
Accent Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Analyst in Peterborough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their transformation journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to the role. Think about how your skills can directly impact their goals, especially around data integrity and customer focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Service Charge Analyst in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Charge Analyst role. Highlight your experience in service charge management and any relevant skills that match what we're looking for. This shows us you're genuinely interested and have done your homework!
Show Off Your Analytical Skills: Since this role is all about digging deeper into data, don’t shy away from showcasing your analytical prowess. Include examples of how you've identified discrepancies or improved processes in previous roles. We love seeing how you think critically!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Accent Housing
✨Know Your Numbers
As a Service Charge Analyst, you'll be dealing with data and financial figures. Brush up on your analytical skills and be prepared to discuss how you've handled discrepancies in the past. Bring examples of how you've ensured accuracy in service charge management.
✨Understand the Role
Familiarise yourself with the job description and the company's mission. Be ready to explain how your experience aligns with their goals of providing affordable and sustainable homes. Show that you’re not just looking for a job, but that you want to contribute to their transformation journey.
✨Prepare for Scenario Questions
Expect behavioural and scenario-based questions during the interview. Think about real-life situations where you've had to apply your knowledge in finance or property services. Prepare to discuss how you would approach verifying data or resolving discrepancies in service charge schedules.
✨Show Your Collaborative Spirit
This role requires working closely with various teams. Highlight your ability to communicate effectively with stakeholders and your collaborative approach. Share examples of how you've worked with others to achieve common goals, especially in a customer-focused environment.