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- Tasks: Manage data and processes to ensure safe, healthy homes for everyone.
- Company: Accent, a forward-thinking organisation dedicated to customer service and community impact.
- Benefits: 28 days holiday, health support, flexible working, and career development opportunities.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: Strong Excel skills, organisational abilities, and a passion for helping others.
- Other info: Join us in transforming lives and communities with your ideas and initiatives.
The predicted salary is between 28115 - 29321 £ per year.
A place to make things happen.
Location: Peterborough, Hybrid, office based 2-3 days a week
Salary: £28,115 per annum
Hours: 12 month fixed term contract, 35 hours per week, Monday to Friday 9am to 5pm
We believe everyone should have a safe and affordable place to call home. It's this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.
We're also proud to be at the forefront of change. We're on a journey of transformation, finding new ways to support our customers - and our people. If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at Accent.
Help Us Provide Safe, Healthy Homes for Everyone
We're looking for someone who enjoys working with data, managing processes end-to-end, and contributing to services that make a real difference. If you're confident with Excel, naturally organised, and motivated by helping others - we'd love to hear from you.
Our focus on damp and mould has increased significantly following Awaab's Law, and we're committed to providing homes that are safe, healthy, and comfortable for every customer. This role plays an important part in making that happen.
As our Property Services Coordinator, you will:
- Maintain and develop the Damp & Mould tracker, ensuring information is accurate, clear, and up to date
- Oversee cases from start to finish, helping the team stay on top of priorities and deadlines
- Work confidently with Excel, using data to produce meaningful reports and highlight trends
- Collaborate closely with Building Services Managers and colleagues across the organisation
- Provide supportive customer contact, including follow-up calls and updates
- Help improve the way we work, identifying opportunities to strengthen processes and communication
- Contribute to service improvements that support healthier homes and positive customer experiences
Salary
The spot salary for this post is £28,115 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
About you
- Have good working knowledge of Excel and enjoy working with data
- Are organised, curious, and comfortable managing tasks from beginning to end
- Take initiative and are confident owning your work
- A commitment to accuracy and accountability
- The ability to prioritise in a busy environment while supporting others
- Communicate clearly and respectfully with customers and colleagues
- Enjoy problem-solving and continuous improvement
- Care about delivering a fair, consistent and positive service for everyone
We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here's what you can look forward to:
- Generous time off: 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support: Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks: Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
- Future-focused benefits: Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies: Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development: From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed.
This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do.
Please note candidates must have current eligibility to live and work in the UK; Accent do not currently hold a sponsorship licence. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Property Services Coordinator in Peterborough employer: ACCENT housing
Contact Detail:
ACCENT housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Coordinator in Peterborough
✨Tip Number 1
Get to know the company! Research Accent and their mission to provide safe, healthy homes. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to property services and data management. Think about how your skills align with the role and be ready to share examples of your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Property Services Coordinator in Peterborough
Some tips for your application 🫡
Show Your Passion for Helping Others: When you're writing your application, let us know why you care about providing safe and healthy homes. Share any experiences that highlight your commitment to customer service and how you’ve made a difference in previous roles.
Be Data Savvy: Since this role involves working with data, make sure to mention your Excel skills and any relevant experience. If you've used data to improve processes or outcomes before, give us the details – we love seeing how you can contribute!
Keep It Organised: Your application should reflect your organisational skills. Use clear headings, bullet points, and concise language to make it easy for us to see your qualifications and experiences. A tidy application shows us you’re ready to manage tasks effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our values!
How to prepare for a job interview at ACCENT housing
✨Know Your Data
Since the role involves working with data and Excel, make sure you brush up on your Excel skills. Familiarise yourself with functions and formulas that can help you analyse data effectively. Be ready to discuss how you've used data in past roles to drive improvements.
✨Show Your Organisational Skills
The Property Services Coordinator needs to manage tasks from start to finish. Prepare examples of how you've successfully organised projects or processes in previous jobs. Highlight your ability to prioritise and keep everything on track, especially in busy environments.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and respectfully, both in person and over the phone. Think of scenarios where you've had to communicate complex information to customers or colleagues and how you made it understandable.
✨Embrace Continuous Improvement
Accent values those who are curious and proactive about improving processes. Come prepared with ideas on how you could enhance their current systems or services. Show your enthusiasm for problem-solving and your commitment to delivering a positive experience for customers.
