At a Glance
- Tasks: Support families in finding safe, affordable homes and manage tenancies effectively.
- Company: Join a mission-driven organisation dedicated to making a positive impact on society.
- Benefits: Enjoy 28 days holiday, health perks, and career development opportunities.
- Other info: Inclusive workplace with a focus on personal growth and community engagement.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in housing management and a full UK driving license required.
The predicted salary is between 36000 - 37000 £ per year.
A place to create moments that matter.
Salary: £37,412 per annum (including car allowance)
Location: Peterborough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).
Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role:
- Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.
- You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies.
- Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.
- Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.
- You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.
Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you’re still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You’ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus mileage for travel around your patch - helping you stay mobile while making a difference in your community.
About you:
- You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management.
- It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it.
- You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery.
- As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving license and access to a vehicle.
- The successful candidate will undergo a DBS check as part of the pre-employment checks.
A place to build a future:
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here’s what you can look forward to:
- Generous time off: 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support: Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks: Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
- Future-focused benefits: Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies: Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development: From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we’ll help you grow and succeed.
This is more than a job - it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion:
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we’ll make it happen.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti-Social Behaviour, ASB Management, Community Safety.
Housing Partner (Housing Officer) in Peterborough employer: Accent Housing
Join us as a Housing Partner in Peterborough, where you will play a vital role in supporting families to secure safe and affordable homes. Our inclusive work culture prioritises employee growth, offering extensive training and development opportunities alongside generous benefits such as 28 days of holiday, health and wellbeing support, and flexible working options. Here, your contributions truly matter, making a meaningful impact on the community while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Partner (Housing Officer) in Peterborough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you connect your experiences to what they care about during interviews.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you’d handle specific scenarios related to housing management and customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Housing Partner (Housing Officer) in Peterborough
Some tips for your application 🫡
Show Your Passion for Housing:When writing your application, let your passion for housing shine through! We want to see how much you care about helping families find safe and affordable homes. Share any personal experiences or motivations that drive you to make a difference in this field.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Housing Partner role. Highlight your relevant experience in housing management and any specific skills that match the job description. We love seeing candidates who take the time to align their application with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects the kind of clarity we expect in our work with customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
How to prepare for a job interview at Accent Housing
✨Know Your Stuff
Make sure you brush up on housing management services and tenancy laws. Familiarise yourself with the specific challenges faced by tenants and how to support them effectively. This knowledge will show your passion for the role and your commitment to making a difference.
✨Showcase Your People Skills
As a Housing Partner, you'll be dealing with various stakeholders and customers. Prepare examples of how you've built strong relationships in the past, resolved conflicts, or managed anti-social behaviour. Highlighting your interpersonal skills will demonstrate that you're the right fit for this community-focused role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult tenant or managing a rent arrears case. Think through your approach beforehand and be ready to discuss the steps you'd take to resolve these issues while adhering to legal frameworks.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared about the organisation's approach to community engagement or their strategies for tackling the housing crisis. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
