Disrepair Coordinator in Peterborough

A place to drive change

Location: Hybrid, Peterborough, 1-2 days in the office including Thursdays.

Salary: £28,971 per annum, pro rata

3 month Fixed Term Contract, 35 hours per week, Monday – Friday 9am to 5pm.

We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.

We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.

If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.

Make a real impact where it matters most

At Accent, we’re committed to providing safe, high-quality homes for our customers and we’re looking for a proactive and detail-driven Disrepair Administrator to join our Disrepair, Damp & Mould team. This is a vital role where your work will directly contribute to improving living conditions and preventing property issues before they escalate.

As a Disrepair Administrator, you’ll be at the heart of managing complex cases across our housing stock. You’ll coordinate activity, keep everything running smoothly behind the scenes, and deliver an outstanding, customer-focused service. Working closely with surveyors, contractors, and internal teams, you’ll ensure that cases are handled efficiently, data is accurately recorded, and customers receive timely support.

What you’ll be doing

• Managing a varied caseload of disrepair and damp/mould cases from start to finish
• Coordinating diaries for surveyors and contractors to ensure timely inspections and repairs
• Acting as a key point of contact for customers, providing clear updates and support
• Recording and analysing data to identify trends and underlying property issues
• Preparing reports and insights to support senior management decision-making
• Supporting early intervention strategies to reduce disrepair claims
• Collaborating with internal teams and external partners to deliver efficient outcomes

You’ll bring;

• You have experience working with housing disrepair and/or damp and mould cases
• You’re confident using Excel at an intermediate level, able to track cases and manipulate data effectively
• You have a proven ability to build strong relationships and engage stakeholders both internally and externally
• You demonstrate excellent attention to detail, with a high level of accuracy in your work
• You’re quick to learn new CRM systems and workflows, adapting easily to new processes
• You have strong written and verbal communication skills, enabling clear and professional interactions
• You’re committed to delivering excellent customer service, always putting the customer first

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect - A teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: Ongoing via Teams.

Stage 2: A Place to Show Your Strengths - A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 19th June at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

As part of our onboarding process, the successful candidate will be required to undergo DBS and social media checks.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: PeopleServices@accentgroup.org

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.