Business Insights Specialist in Peterborough

A place to drive change

Location: Peterborough, Hybrid

Salary: £39,795 per annum

Permanent, 35 hours per week, Monday – Friday 9am to 5pm.

We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.

We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.

If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.

About the role

At Accent, our customers are at the heart of everything we do. We’re looking for a Business Insights Specialist to ensure their voices are heard, understood and turned into meaningful action. In this varied and impactful role, you’ll analyse customer data to drive service improvement across the organisation. Working closely with the Customer Insights Manager and key stakeholders, you’ll manage and evaluate multi‑channel feedback, including transactional and TSM perception surveys, and produce clear, actionable insight that informs decisions at every level. You’ll take a whole‑journey view of the customer experience, identifying what’s working well, where the pain points are, and how services can be improved for both customers and assets. Through regular insight reporting, bespoke research and ad hoc analysis, you’ll help service leads, managers and directors understand the customer voice and turn insight into real change. This is a great opportunity to shape services, work with large datasets and make a genuine difference in a national organisation that values fairness, inclusion and customer focus.

About you

• Experience analysing data sets and producing clear, actionable insight reports
• Ability to use BI tools, ideally Power BI, to visualise and share insight
• Strong experience with customer satisfaction and perception surveys
• Ability to translate complex data into clear messages for a range of audiences
• Confident communication and stakeholder engagement skills
• An inquisitive, analytical mindset, able to ask the right questions and explore causation
• Experience in qualitative and quantitative research
• Strong Excel and digital skills, including cloud‑based platforms
• Housing sector experience or the ability to quickly understand housing services

The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

• Stage 1: A Place to Connect - A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 22nd May via Teams.
• Stage 2: A Place to Show Your Strengths - A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Planned date: 2nd June at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: PeopleServices@accentgroup.org

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.