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For Companies At a Glance
- Tasks: Support investment projects, manage data, and enhance customer satisfaction.
- Company: Accent, a forward-thinking organisation dedicated to affordable housing.
- Benefits: 28 days holiday, health support, flexible working, and career development opportunities.
- Other info: Inclusive workplace focused on personal growth and community impact.
- Why this job: Make a real impact on communities while growing your skills in a supportive environment.
- Qualifications: Organisational skills, customer service experience, and teamwork abilities.
The predicted salary is between 27523 - 27523 £ per year.
A place to make things happen
Location: You'll be based out of either our Bradford, Burnley, Camberley, Peterborough or Stockton office, Hybrid
Salary: £27,523 per annum
Permanent, 35 hours per week, Monday – Friday 9am to 5pm
We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.
We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.
If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.
About the role
Are you highly organised, customer‑focused and great at keeping things running smoothly behind the scenes? Do you take pride in accuracy, prioritising the right things at the right time, and supporting others to deliver great outcomes? If so, this could be the role for you. As our Asset Investment Coordinator, you’ll play a vital part in supporting the delivery of planned investment works to our homes. Working closely with Project Managers and colleagues across the business, you’ll help us manage and deliver over £25 million of investment into customers’ homes every year, ensuring they remain decent, safe and somewhere people can be proud to live.
What you’ll be doing:
- Providing essential administrative and coordination support to the Asset Investment teams, easing operational pressures and helping projects stay on track
- Supporting planned maintenance and refurbishment projects, including preparing reports, meeting minutes and sharing updates with key stakeholders
- Communicating directly with customers through follow‑up calls and written correspondence, helping to improve customer satisfaction during works to their homes
- Administering the leaseholder consultation process in line with legislation and agreed timescales
- Maintaining accurate data and spreadsheets, producing robust reports that support performance monitoring and continuous improvement
- Using your initiative to manage a varied workload, identify priorities and respond to urgent issues effectively
About you
- Knowledge of housing repairs and maintenance
- Excellent organisational and prioritisation skills
- Excellent customer service experience
- Ability to collaborate with other teams across the business
- Knowledge of housing and finance systems
- Ability to deliver to deadlines
- Experience of continuous improvement
- Experience of minute taking in meetings
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
- Stage 1: A Place to Connect - A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
- Stage 2: A Place to Show Your Strengths - A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here’s what you can look forward to:
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
- Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Asset Investment Coordinator in Peterborough employer: Accent Housing
Contact Detail:
Accent Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset Investment Coordinator in Peterborough
✨Tip Number 1
Get to know the company inside out! Research Accent's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the role-related assessment by brushing up on your organisational skills and customer service scenarios. Think about how you can demonstrate your ability to manage priorities and support others effectively.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join us at Accent, where we believe in making a positive impact together.
We think you need these skills to ace Asset Investment Coordinator in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Asset Investment Coordinator role. Highlight your organisational skills and customer service experience, as these are key to what we’re looking for!
Showcase Your Experience: When detailing your previous roles, focus on specific examples that demonstrate your ability to manage projects and support teams. We want to see how you’ve made a difference in past positions!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Accent Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of an Asset Investment Coordinator inside out. Familiarise yourself with housing repairs, maintenance processes, and the importance of customer service in this context. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured deadlines were met, as this will demonstrate your fit for the job.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with the interviewers. Ask insightful questions about the team dynamics, ongoing projects, or how they measure success in the role. This shows that you’re not only interested in the job but also in how you can contribute to the team's goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you had to handle difficult customers or manage unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.