At a Glance
- Tasks: Support system upgrades and train colleagues to enhance their skills.
- Company: Accent, a community-focused organisation making a real difference.
- Benefits: Competitive salary, 28 days holiday, and opportunities for professional growth.
- Other info: Hybrid work model with a supportive and collaborative culture.
- Why this job: Make a positive impact on families and communities while developing your career.
- Qualifications: Strong IT skills, experience in system support, and excellent communication abilities.
The predicted salary is between 34248 - 34248 £ per year.
A place to make a difference
Location: Hybrid, initially 4 days a week reducing once fully trained, Peterborough.
Salary: £34,248 per annum Permanent, 35 hours per week, Monday-Friday
We're proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive. If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there's a place for you at Accent.
About the Role
Working collaboratively across the organisation, you'll assist with system upgrades, process improvements, and training, helping colleagues and contractors use systems confidently and effectively.
What You'll Be Doing
- Supporting system upgrades and transformation projects across the organisation
- Helping colleagues and contractors get the most from systems through guidance and training
- Identifying and supporting opportunities for system and process improvements
- Working with stakeholders to implement changes smoothly and effectively
- Ensuring systems support the delivery of a high-quality service to customers
- Contributing to a culture of continuous improvement, collaboration, and innovation
Your Impact
You'll play an important role in creating an environment where:
- Colleagues and contractors feel confident and supported using systems
- Processes are efficient, effective, and customer-focused
- Continuous improvement is encouraged, and ideas are valued
- Systems genuinely enable better customer experiences and service delivery
Salary
The spot salary for the Systems Support & Training Advisor post is £34,248 per annum for applicants who fully meet the requirements of the post.
You’ll bring:
- Strong numeracy and IT literacy, with the ability to use operational systems and troubleshoot technical issues
- Experience supporting system operations, including incident, problem, change, and release management
- Experience providing technical support to users and working with third-party suppliers to resolve issues and support system integration
- Excellent communication, organisation, and prioritisation skills, with the ability to collaborate effectively across teams
- Ability to develop and deliver training on systems and processes to support colleagues through change
- Strong problem-solving skills, with a solution-focused approach to technical and operational challenges
The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 20th or 21st July via Teams.
Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 27th or 28th at our Peterborough office.
We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step.
We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off 28 days holiday plus
Systems Support & Training Advisor in London employer: Accent Housing
Join a dedicated team that believes in creating safe, supportive environments where everyone deserves a place to call home. With a strong focus on employee growth, we offer opportunities for professional development, a collaborative work culture, and a comprehensive benefits package including generous holiday allowances, health and wellbeing support, and pension schemes. Working across two schemes in the Yorkshire region, you'll not only make a meaningful impact on residents' lives but also thrive in a workplace that values your contributions and fosters community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support & Training Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Accent Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Accent Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Systems Support & Training Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Accent Housing:Your cover letter is your chance to shine! Tell us why you want to work at Accent Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Accent Housing!
How to prepare for a job interview at Accent Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
