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- Tasks: Transform data into insights to enhance repairs services and customer satisfaction.
- Company: Accent, a forward-thinking organisation dedicated to affordable housing.
- Benefits: 28 days holiday, health plan, gym discounts, and a day for volunteering.
- Why this job: Make a real impact on communities while shaping the future of repairs services.
- Qualifications: Experience in repairs management and advanced Excel skills required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 37500 £ per year.
A place to make things happen
Location: Bradford/Peterborough/Stockton/Burnley or Camberley Hybrid with travel to Accent offices as required.
Salary: 31313 per annum
Permanent 35 hours per week Monday to Friday 9am to 5pm
We believe everyone should have a safe and affordable place to call home. It's this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service every time.
We're also proud to be at the forefront of change. We're on a journey of transformation finding new ways to support our customers - and our people.
If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at Accent.
About the role
As our Repairs Reporting Coordinator you'll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services. You'll:
- Analyse repairs performance data and produce clear actionable reports - weekly, monthly and beyond.
- Track key metrics like volumes, work in progress (WIP) and overdue repairs across national and regional levels.
- Work closely with contractors and internal teams to ensure accuracy and drive improvements.
- Move beyond reactive reporting, help us spot trends, identify opportunities and shape a proactive approach to repairs.
- Support the integrity of our reporting systems and resolve any issues quickly.
Why join us
Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve. This is more than a reporting role; it's a chance to shape how we deliver repairs and improve lives. You'll work closely with our responsive repairs teams, bringing a fresh outlook and ensuring your ideas matter and your work has purpose.
Salary
The spot salary for this post is 31313 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
About you
- Proven experience in a maintenance/responsive repairs management environment.
- Proficient in advanced Excel including PivotTables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k rows), building reports from scratch with charts and ideally experience with Macros, VBA and Power Query for automation.
- Awareness of payment processes, invoice management and reconciliation.
- Ability to analyse and manipulate data and present clear concise reports.
- Excellent organisational, communication and prioritisation skills.
- Ability to work collaboratively with internal and external teams to improve service delivery.
- Numeracy and literacy skills with the confidence to use housing management and operational software.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You'll learn more about the role and team and we'll get to know you, your experience, goals and what you bring. Planned date: 23rd January via Teams.
Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 29th January at our Bradford or Peterborough office.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here you'll have the opportunity to learn new skills, thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time), an extra day to celebrate your birthday and the option to purchase more, a cash health plan, access to an online GP, gym discounts and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues giving you added peace of mind.
We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process please let us know; we will ensure requirements are met.
Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK; Accent do not currently hold a sponsorship license.
If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Property Services Repairs Reporting Coordinator in London employer: ACCENT housing
Contact Detail:
ACCENT housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Repairs Reporting Coordinator in London
✨Tip Number 1
Get to know the company before your interview! Research Accent's values and recent projects. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your experience aligns with the role of Repairs Reporting Coordinator. Use specific examples to demonstrate your skills.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the team or the role. This shows you're engaged and helps you figure out if this is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Accent.
We think you need these skills to ace Property Services Repairs Reporting Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Repairs Reporting Coordinator. Highlight your experience in maintenance management and data analysis, and don’t forget to showcase your Excel skills – we love a good PivotTable!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving repairs services and how your skills can help us make a difference. Keep it concise but impactful!
Showcase Your Data Skills: Since this role revolves around data, be sure to mention any specific projects where you've analysed or reported on performance metrics. We want to see how you can turn raw data into actionable insights!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ACCENT housing
✨Know Your Data Inside Out
As a Property Services Repairs Reporting Coordinator, you'll be dealing with a lot of data. Make sure you brush up on your advanced Excel skills, especially PivotTables and VLOOKUP/XLOOKUP. Be prepared to discuss how you've used these tools in past roles to analyse performance data and produce actionable reports.
✨Showcase Your Problem-Solving Skills
This role is all about transforming raw data into meaningful insights. Think of examples where you've identified trends or opportunities in data that led to improvements in service delivery. Be ready to explain your thought process and how you approached these challenges.
✨Communicate Clearly and Confidently
Excellent communication skills are key for this position. Practice explaining complex data findings in simple terms. During the interview, focus on how you can collaborate with contractors and internal teams to drive improvements, showcasing your ability to work well with others.
✨Prepare for Scenario-Based Questions
Expect behavioural and scenario-based questions during the interview. Think about situations where you've had to manage multiple priorities or resolve issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your organisational skills.
