Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT services and help solve tech issues for users.
- Company: A forward-thinking company focused on providing affordable homes.
- Benefits: Competitive salary, stable hours, and a chance to make a difference.
- Why this job: Join a transformative journey and help families thrive with tech support.
- Qualifications: Strong communication skills and a passion for technology.
- Other info: Permanent role with a supportive team environment.
The predicted salary is between 30000 - 30216 £ per year.
IT Service Desk Advisor
A place to drive change
Location: Peterborough (Onsite)
Salary: 30,216 per annum
Full‑time, 35 hours per week, Monday to Friday, 8am‑6pm.
We’re on a journey of transformation, delivering affordable sustainable homes and creating a thriving workspace. Join our Service Delivery team as the first point of contact for colleagues across the organisation.
About the role
As an IT Service Desk Advisor you will provide 1st and 2nd line support, manage service desk calls, and collaborate with other IT teams to ensure a smooth experience for users. You will handle incidents and service requests, occasionally travel to sites, and contribute to service improvements.
Responsibilities
- Manage service desk calls from start to finish, keeping users informed and resolving issues within agreed timeframes.
- Provide 1st and 2nd line support using a modern ticketing system.
- Occasionally travel to different sites and schemes; access to a car and flexibility are helpful.
- Collaborate with other IT teams, gaining exposure to Microsoft 365, Azure Entra ID and more.
- Contribute to service improvements and help shape how we deliver IT support.
Qualifications
- Experience working in a busy IT environment providing customer‑facing technical support.
- Proficient in Windows Desktop support and deployment in a networked environment, including Active Directory and MS Office.
- Strong communication skills, both written and verbal, with the ability to explain technical issues to non‑technical users.
- Experience in developing training materials or documentation to support user education.
- Valid driving licence and access to a car for work purposes.
- Flexibility to work at different locations and occasionally outside of normal office hours.
Benefits
28 days holiday plus bank holidays (pro‑rata for part‑time), extra birthday leave, access to an online GP, gym discounts and a dedicated day to volunteer. Pension scheme (Defined Contribution and Defined Benefit) and life assurance at three times your salary.
Recruitment
We are committed to making our recruitment process accessible and inclusive. Please let us know if you require reasonable adjustments.
For any queries about the role, please contact us. Candidates must be eligible to live and work in the UK.
#J-18808-Ljbffr
IT Service Desk Advisor employer: ACCENT housing
Contact Detail:
ACCENT housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Advisor
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. The more connections we make, the better our chances of landing that IT Service Desk Advisor role.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Service Desk roles and practice your answers. We want to show off our problem-solving skills and customer service experience, so let’s be ready to shine!
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight relevant skills and experiences that match the job description. We want to stand out as the perfect fit for the team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds. Let’s keep the conversation going!
We think you need these skills to ace IT Service Desk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Advisor role. Highlight relevant experience and skills that match what we're looking for, like customer service and technical support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our mission of providing affordable homes. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: As an IT Service Desk Advisor, you'll need to tackle issues head-on. In your application, share examples of how you've successfully resolved problems in the past. We love seeing your thought process!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at ACCENT housing
✨Know Your Tech
As an IT Service Desk Advisor, you'll need to be familiar with common IT issues and solutions. Brush up on your technical knowledge, especially around troubleshooting and customer support software. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
In this role, you'll be interacting with customers regularly. Practice explaining technical concepts in simple terms. During the interview, focus on how you can effectively communicate with both tech-savvy users and those who may not be as familiar with IT jargon.
✨Demonstrate Problem-Solving Abilities
Prepare for scenario-based questions where you might need to solve a hypothetical IT issue. Think through your problem-solving process and be ready to share examples from past experiences where you've successfully resolved customer queries or technical problems.
✨Research the Company’s Vision
Understand the company's mission of providing affordable and sustainable homes. Be prepared to discuss how your role as an IT Service Desk Advisor can contribute to this vision. Showing that you align with their goals will make you a more attractive candidate.